Alabama's New Digital Mail System (ICMail): What Families Must Do Before Nov 10, 2025

Starting November 10, 2025, personal mail from family and friends moves to digital delivery. Letters, pictures, and drawings will show up on your loved one's tablet through the "Facility Messages" app under a free profile, instead of arriving as physical paper. This deadline matters. The old method of mailing directly to the prison or facility address will stop working for personal mail. After November 10, 2025, personal mail sent to the facility address won't be received. You'll need to send it to the ALDOC centralized P.O. Box instead.

Your envelope needs to follow the exact format ALDOC uses for centralized processing. Include "ALDOC Inmate Mail Processing," then your loved one's name and AIS number. Here's the full address: ALDOC Inmate Mail Processing Inmate Name - Inmate AIS number P.O. Box 17339 San Antonio, TX 78217 If any piece is missing ("ALDOC Inmate Mail Processing," the inmate name, or the AIS number), the mail may not get routed correctly.

• ✓ “ALDOC Inmate Mail Processing” (as the addressee line)
• ✓ Inmate full name
• ✓ Inmate AIS number
• ✓ Sender’s full name (top left corner)
• ✓ Sender’s physical address (top left corner)

The centralized P.O. Box is only for personal mail: letters, photos, and drawings. Packages and legal mail are handled separately. Those should still go to the facility's local physical address, not through the centralized P.O. Box.

Once the change takes effect, your loved one will receive personal mail digitally on their tablet. Letters, pictures, and drawings from family and friends show up through the "Facility Messages" app under a free profile.

Expect the experience to feel different on their end. Instead of holding the original paper you sent, they'll view the message in the tablet's "Facility Messages" app. If readability matters (like with a handwritten note), write clearly so it displays well once it's been digitized.

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• ✓ Stop sending personal mail to the facility address after November 10, 2025
• ✓ Address personal mail to “ALDOC Inmate Mail Processing” using the centralized P.O. Box
• ✓ Include your loved one’s full name and AIS number on the address
• ✓ Write your full name and physical return address clearly in the top left corner of the envelope

1. Find the AIS number - You will need it on the address so the mail can be routed correctly.
2. Address the envelope correctly - Include “ALDOC Inmate Mail Processing,” the inmate name, and the AIS number.
3. Add your return address - Put your full name and physical address in the top left corner.
4. Mail personal items to the P.O. Box - After November 10, 2025, personal mail must go to the ALDOC centralized address, not the facility.
5. Send packages and legal mail to the facility instead - Those should continue going to the facility’s local physical address.