How to Schedule Your First Visit at Volusia County Correctional Facility (Step‑by‑Step)
Scheduling your first on-site visit at Volusia County is straightforward once you have the right number and know the timing rules that trip people up.
Before you book, get the inmate's 6-digit booking number. Volusia County requires it to schedule an on-site visitation appointment. Don't have it? Look it up on the Inmate Information Search Page, then keep it handy for the website or phone system.
Schedule your appointment through the ICSolutions website or by phone at 888-646-9437. The automated phone system runs 24 hours a day, seven days a week, so you don't need to call during business hours to lock in a time.
Quick booking info: Schedule through the ICSolutions website or call 888-646-9437. The automated phone scheduling system runs 24/7.
Volusia County has a firm lead-time requirement: schedule at least 24 hours ahead, and make the appointment by 9 p.m. the night before you want to visit. You can book up to two weeks out, but each appointment covers one session only. The system also enforces a "one appointment at a time" rule. You can't stack multiple visits on the calendar before completing your first one.
One-session rule: Each inmate may have one visiting session per day, Tuesday through Saturday. Your appointment is for a single session.
Plan your group before you book. Volusia County allows up to two adults and two small children per visit, and everyone must arrive together. Once you leave, you can't reenter, so treat stepping out as the end of your visit.
On visit day, head to the Video Visitation Building at 1300A Red John Drive (next to the Branch Jail). Check in ten minutes before your scheduled time. Arrive late and you won't be allowed into the Visitation Center.
- Head to the right building - Check in at the Video Visitation Building at 1300A Red John Drive.
- Arrive early - Plan to be there at least ten minutes before your scheduled appointment.
- Check in before your start time - Late arrivals are not permitted to enter once the visitation period has started.
Need help scheduling? Call the visitation operator at (386) 254-1555. They're generally available Tuesday through Saturday, 12:45 to 4:30 p.m. and 5 to 9 p.m. If you just need to place an appointment and don't need a live person, use the automated line at 888-646-9437 (available 24/7).
Quick Troubleshoot Checklist
- ✓ Confirm the inmate’s 6-digit booking number before you try to schedule.
- ✓ Keep your visiting group within the limit (up to two people and two small children).
- ✓ Make sure everyone arrives together.
- ✓ Plan to stay put once you start (no leaving and reentry).
- ✓ Go to the Video Visitation Building at 1300A Red John Drive and check in ten minutes early.
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