How to Schedule a Visit at Volusia County: Step-by-Step (Including the 24‑Hour Rule)
Scheduling an on-site visit at Volusia County is straightforward—once you know the timing rules. Here's how to book without getting tripped up by the 24-hour requirement or the 9 p.m. cutoff.
Before you schedule anything, grab the inmate's 6-digit booking number. Volusia County requires it for on-site visitation appointments - without it, you can't move forward.
Don't have the booking number? Look it up on the Inmate Information Search Page. You can also call the visitation operator at (386) 254-1555 - they're available Tuesday through Saturday, 12:45 to 4:30 p.m. and 5 to 9 p.m.
On-site visits are scheduled through ICSolutions. Book online at www.icsolutions.com or call 888-646-9437.
Good to know: The automated phone system is available 24/7 for scheduling.
Here's the timing rule that trips people up: appointments must be made at least 24 hours in advance, and you have to book by 9 p.m. the night before. Don't wait until the morning of your visit expecting to get in.
Each booking is for one session only. You can't stack multiple appointments in advance - plan for one visit at a time.
Appointments can be made up to two weeks ahead. That runway helps if you're coordinating work schedules or a long drive - just remember the one-session limit.
Check in at the Video Visitation Building next to the Branch Jail at 1300A Red John Drive.
- ✓ Check in 10 minutes before your scheduled appointment.
- ✓ Don’t arrive after the visit period starts - visitors will not be permitted to enter the Visitation Center once their visitation period has started.
Stuck without a booking number? Start with the Inmate Information Search Page. Or call the visitation operator at (386) 254-1555 - available Tuesday through Saturday, 12:45 to 4:30 p.m. and 5 to 9 p.m.
Quick Checklist
- ✓ Have the inmate’s 6-digit booking number before you try to schedule.
- ✓ Schedule through ICSolutions online (www.icsolutions.com) or by phone at 888-646-9437.
- ✓ If you’re scheduling by phone, the automated system is available 24/7.
- ✓ Follow the timing rules: schedule at least 24 hours in advance and no later than 9 p.m. the day before your visit.
- ✓ Check in 10 minutes early - late arrivals won’t be allowed in once the visitation period has started.
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