How to Register for ViaPath Visits (and Schedule Without Missing Your Slot) — Wabash Valley

Want to get a visit scheduled fast? Focus on three things: submit your ViaPath registration early (then wait for approval), upload any required documents right away, and double-check the time zone before picking a slot. These are the most common reasons people lose time or miss visits altogether.

• ✓ Create your ViaPath account and submit your registration, then wait for approval before you try to schedule.
• ✓ Gather and upload any required supplemental documentation so your application doesn’t get delayed or rejected.
• ✓ Treat all ViaPath visit times for Wabash Valley as Eastern Time when you schedule (even if you live in a different time zone).

Whether you're visiting in person or online at Wabash Valley, you need a ViaPath account - and you need to be approved before you can schedule anything. Build in time for that approval step before you start hunting for open slots.

1. Create your ViaPath account - set up your login and basic profile information.
2. Enter the visit information you’re asked for - follow the prompts carefully so your details match your documents.
3. Upload any requested documentation - ViaPath registration can require supplemental documents, and missing items can slow everything down.
4. Submit and wait for approval - you must be approved before you can schedule in-person or online visits at Wabash Valley.

ViaPath registration often requires supplemental documentation. Skip this step or submit incomplete files, and your application could be delayed or rejected. Treat the upload as the main event, not an afterthought.

• ✓ You submit the application but don’t upload the required supplemental documentation.
• ✓ The information you entered doesn’t match what’s shown on your documents.
• ✓ Your uploads are hard to read (blurry, cut off, too dark, or missing pages).
• ✓ The file you uploaded doesn’t clearly show the details needed to review your application, which can slow approval or lead to rejection.

When you schedule visits on ViaPath for Wabash Valley, all times are in Eastern Time. This matters if you're in a different time zone - the slot showing "2:00" might be a different local time for you.

1. Assume the schedule is Eastern Time - read every available slot as ET when you’re choosing a visit time.
2. Convert before you confirm - if you’re not on Eastern Time, translate the slot to your local time so you don’t show up early or late.
3. Save the visit time with the correct time zone - when you add it to your calendar, make sure it’s locked to Eastern Time (or correctly converted), then set a reminder.

After you submit your registration, the next milestone is approval. You can't schedule in-person or online visits at Wabash Valley until you're approved. Missing documentation can slow things down or get your application rejected, so double-check your uploads early - don't wait until you're trying to book.

1. Confirm you’re fully approved - if you’re still pending, you may not be able to schedule yet.
2. Check back for openings - once you’re approved, available times can change, so it helps to look again later.
3. Be ready to book quickly once approved - having everything complete upfront makes it easier to schedule as soon as you’re eligible.

Expect to be searched when you arrive. At Wabash Valley, all visitors and incarcerated individuals go through search procedures. Refuse the search, and your visit will be denied.

Don't assume video visits have looser rules. They follow the same visitation rules and procedures as in-person visits - the only exceptions are dress standards that apply specifically when entering the facility.

If your registration is delayed or rejected, start by reviewing what you uploaded. Missing or unclear documents are the usual culprit. Correcting and re-submitting clear, complete files is typically the fastest way forward.

Still stuck after fixing your documents? Contact the facility and ask to speak with the visitation coordinator about your approval. Remember: you can't schedule any visits - in-person or online - until your application clears, so getting it approved is the priority.