Penmate Inmate Support Guides
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Why Your Phone Number Might Be Blocked from Receiving Calls from Wabash Valley (and how to fix it)

If calls from Wabash Valley Correctional Facility suddenly stop coming through, it's usually a collect-call restriction or billing-related block. Here are the most common causes—and how to fix them fast.

• 2 min read • in.gov
Why Your Phone Number Might Be Blocked from Receiving Calls from Wabash Valley (and how to fix it)

One common culprit? The type of phone number. Collect calls can't go to cell phones, office lines, or hospital numbers. If your loved one has been dialing any of those, the call won't connect - even if everything else looks fine on your end.

Billing limits are another frequent issue. Collect calls get billed through your phone carrier, and once charges hit your carrier's maximum, your number gets blocked from receiving more. The fix? Set up a prepaid calling (AdvancePay) account. Call ViaPath at (800) 483-8314 to sign up and start receiving calls again.

Why Your Phone Number Might Be Blocked from Receiving Calls from Wabash Valley (and how to fix it)

Think your number is blocked? You can request removal through ViaPath. Call their customer service line at (877) 650-4249 and ask a representative to lift the block. ViaPath says removal typically takes 1–2 business days - not instant, but you should see movement quickly once the request goes through.

  • ✓ The phone number that’s blocked (the number you want calls to go to)
  • ✓ Any PIN or account details you have from past calling issues or payments
  • ✓ The dates/times you noticed calls stopped coming through (or when you missed calls)

If billing limits caused the block, prepaid calling is your best path forward. Call ViaPath at (800) 483-8314 to set up an AdvancePay account. Once it's active, you can receive calls again. This option works especially well if you expect frequent calls and want more control over how they're paid.

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