How to Schedule Your First Video Visit at Wake County Detention Center
Scheduling your first video visit at Wake County Detention Center is straightforward once you know the number to call and when to call it.
Call 919-857-9103 to schedule your video visit. The scheduling line is open Monday through Thursday, 8:00 a.m. to 5:00 p.m. - call during those hours to lock in your time slot.
Quick timing check: Visits run Monday through Thursday (no visits on a county holiday), with visiting hours of 9:00 a.m.–1:30 p.m. and 4:00 p.m.–6:30 p.m.
Visits must be scheduled at least 24 hours in advance. If you have a specific day in mind, place your call early enough to meet that deadline.
Info Before Call
- ✓ Your full name (the person who will be registered to visit)
- ✓ Your picture ID (you must present it at registration, and it must remain at the registration desk for the duration of the visit)
- ✓ Any information the officer requests during registration (refusing to provide requested information can cause the visit to be denied)
Before calling, check your timing. Remember: visits require 24 hours advance notice, and the scheduling line (919-857-9103) only takes calls Monday through Thursday, 8:00 a.m. to 5:00 p.m.
All visitation at Wake County is conducted by video. You'll go to the Wake County Detention Center at 3301 Hammond Road, Raleigh for your scheduled session.
Plan your day: Video visitation hours are 9:00 a.m.–1:30 p.m. and 4:00 p.m.–6:30 p.m.
- Call to change your appointment - Use 919-857-9103, Monday through Thursday between 8:00 a.m. and 5:00 p.m., to adjust scheduling arrangements.
- If something goes wrong at check-in, work through registration - Your visit is tied to the person the officer registers, so be ready to confirm your details during registration.
Heads up: If you refuse to provide the requested information, the visit will be denied.
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