Using GettingOut for Messages and Video Visits: A Family Guide for Wake County
If your loved one is at the Wake County Public Safety Center, GettingOut is how you'll stay connected. Here's what you need to know about video visits and digital messaging—plus who to call when things go wrong.
At the Wake County Public Safety Center, "special visits" are non-contact - you'll see your loved one on a screen, not in the same room. All visits happen through video visitation. GettingOut also handles digital messaging. You can exchange messages with incarcerated people through the website or mobile app. It's faster than waiting on traditional mail.
Reminder: Special visits at the Wake County Public Safety Center are non-contact and conducted by video visitation.
- Create your GettingOut account - Use the GettingOut website or the GettingOut mobile app so you can manage messages and video visitation in one place.
- Get set up for what you’re trying to do - Depending on whether you’re sending digital messages or trying to connect by video, you may need to follow the prompts in your account to complete setup.
- Choose the person you want to reach and start the connection - Once you’ve found and selected your loved one in the system, you can exchange digital messages online or in the app and use the same platform for video visitation.
- Confirm you meet the age requirement - GettingOut’s Terms of Use say the services are intended for people over 18.
Age requirement: GettingOut’s Terms of Use state the services are intended to be used by persons over the age of 18.
Having trouble with GettingOut? Whether it's a message that won't send or a video visit that won't connect, call GettingOut Customer Care at 1-866-516-0115.
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