Who to Call About Wake County Detention: Scheduling Visits, Special Visits, Complaints, and Vendor Help
Trying to schedule a visit, arrange a special visit, report a problem, or get help with messaging and deposits? Having the right phone number saves time. Here's who to call for Wake County Detention.
All visits at Wake County Detention Center must be scheduled at least 24 hours in advance - don't wait until the day you want to come. One thing to know before you make plans: visitation is video-only at the facility on 3301 Hammond Road in Raleigh.
- ✓ Visit scheduling phone: 919-857-9103
- ✓ Scheduling hours: Monday–Thursday, 8:00 a.m.–5:00 p.m.
- ✓ Special-visit scheduling time frame: Monday through Friday
Regular visiting hours run Monday through Thursday, 9:00 a.m.–1:30 p.m. and 4:00 p.m.–6:30 p.m. No visits on county holidays. Special visits are held at 10:00 a.m. and 1:00 p.m.
If something goes wrong with a scheduled special visit, call 919-773-7965 to file a complaint.
For help with GettingOut / Telmate (including issues tied to digital messaging), contact Customer Care at 1-866-516-0115.
Questions specifically about deposits made through the GettingOut site? Those trust-account deposits are handled by TouchPay Holdings, LLC d/b/a GTL Financial Services, which owns and manages the platform.
Practical-calling-tips
- ✓ Call 919-857-9103 during the scheduling hours (Monday–Thursday, 8:00 a.m.–5:00 p.m.).
- ✓ Plan ahead: visits must be scheduled at least 24 hours in advance.
- ✓ Have the incarcerated person’s name and ID number ready when you call.
- ✓ For in-person cash/deposit transactions at the Wake County Detention Center visitation glass window: Monday, Wednesday, and Friday 9:00 a.m.–4:00 p.m.; Tuesday and Thursday 10:00 a.m.–7:00 p.m.
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