How to send messages, photos, and packages
Wake County Public Safety Center uses the GettingOut/Telmate system for phone calls, messaging, and video visits. Start by creating a Friends & Family account with the facility's approved communications vendor, then sign in through their app or online portal. From there, you can add funds so the person in custody can place calls or use paid messaging and tablet features. Video visits are scheduled through the vendor app once both of you are approved. One important note: Friends & Family GettingOut accounts go inactive after 180 consecutive days without activity, and unused funds can be forfeited. For vendor support, call GettingOut/Telmate customer care at 1-866-516-0115.
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Sending a letter, photo, or drawing to someone in Wake County detention? Here's the key thing to know: personal mail gets scanned and delivered digitally to a tablet. That's why you'll mail it to a P.O. Box in Phoenix, Maryland—not directly to the jail.
Call GettingOut/Telmate customer care at 1-866-516-0115 for vendor support related to phone, messaging, or video services.
Friends and Family GettingOut accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity.
Create an account with the facility’s approved communications vendor and sign in to their app or portal. Add funds through the vendor portal so the person in custody can place calls or use paid tablet features. Once both of you are approved in the vendor system, schedule or start video visits through the vendor app.
Use the full facility name (including the state) along with the inmate’s full name and unique identifier. Write your full name and physical return address in the top-left corner. The facility’s example format uses a P.O. Box mailing address (P.O. Box 247, Phoenix, MD 21131).
They’re delivered digitally. Personal mail (letters, photos, and drawings) is scanned and sent to the inmate’s tablet, and originals are usually held only briefly—request them promptly if you need them back.
No. Packages and legal mail aren’t processed by the scanning vendor, so send them directly to the facility or through an approved vendor based on the facility’s instructions.
Wake County limits how many people can visit at once—and that matters if you're bringing a child. Here's the rule, plus time limits and age requirements you need to know.
Traveling from far outside Raleigh? Wake County Detention offers a
Wake County Detention Center on Hammond Road uses video visitation only. You'll visit in person at the facility—3301 Hammond Road in Raleigh—but connect with your loved one through a video screen rather than face-to-face.
