When Wakulla County Jail Will (and Won't) Deliver a Message to Your Loved One

Calls from Wakulla work in one of three ways: Collect, Prepaid Collect, or Debit. The difference matters - it determines who pays and where the funds need to be when your loved one dials out.

The facility’s own wording makes this a narrow category. A “family emergency,” as described by Wakulla, means a critical condition in the hospital or a death - not everyday updates, scheduling issues, or “please call me” messages.

For anything that isn't truly urgent, use regular communication channels rather than trying to pass a message through the front desk. Wakulla encourages inmates to stay in touch with family and friends by mail, and the facility provides an attachment explaining how to send letters to someone at Wakulla County Jail.

• ✓ Use the kiosk machine in the Sheriff’s Office lobby or deposit online through commissarydeposit.com
• ✓ Don’t bring or send cash, money orders, or personal checks for deposits (the only check they accept is from another detention facility or a law enforcement agency)
• ✓ If you’re depositing online, have the state and facility ready, plus the inmate’s ID or name

Since calls from Wakulla are Collect, Prepaid Collect, or Debit, the best way to avoid missed connections is keeping the right funds available ahead of time. If your loved one uses a debit-style option tied to their account, you can make deposits through the lobby kiosk or at commissarydeposit.com so they can place calls when phone time is available.

1. Confirm it fits the facility’s definition - Wakulla describes a family emergency as a critical condition in the hospital or a death.
2. Follow the Corrections page instructions - Use the official process the facility provides for emergencies rather than trying to route messages through unofficial channels.
3. Keep your message focused - Share only what’s necessary to communicate the emergency clearly.

If the situation is time-sensitive and your loved one needs to call out, make sure phone funding is ready. Wakulla accepts deposits through the kiosk in the Sheriff's Office lobby or online at commissarydeposit.com. Online deposits require the state, facility, and the inmate's ID or name.