How to Contact an Inmate at Facility

At Arrendale State Prison, detainees can make phone calls to relatives or friends during the day. If you're waiting to hear from someone there, keep your phone nearby during daytime hours. That's when calls are allowed.

All phone calls at Arrendale State Prison are recorded, and the facility does not allow members of the public to call in directly. You can't dial the prison and ask to be connected. The detainee has to initiate the call from their end.

Gwinnett County Prison also allows detainees to make phone calls to relatives or friends during the day. If you're trying to stay in touch, expect calls during daytime hours rather than late at night.

Phone calls at Gwinnett County Prison are recorded, and the public cannot call detainees directly. Like most facilities, phone communication depends on the detainee initiating contact.

Steps

• ✓ Make sure the detainee has your correct phone number so they can call you.
• ✓ If the detainee asks for your contact details, give them what they need so they can place the call.
• ✓ Try to be reachable during the day, since calls are permitted during daytime hours at these facilities.

• ✓ Don’t plan on calling the facility and getting connected to the detainee; the public cannot place calls directly.
• ✓ Assume every call is recorded, and keep your conversation away from sensitive personal details.
• ✓ If you need to share confidential or legal information, confirm with the facility what approved option exists besides a recorded phone call.

Both Arrendale State Prison and Gwinnett County Prison allow detainees to make calls during the day, but "during the day" isn't a specific schedule. Before you count on a routine, verify the actual daily calling windows and any restrictions that could affect when calls go through.

Since calls are recorded and must come from the detainee, it's worth confirming the current recording policy. Ask whether there's a separate process for confidential communications, especially for legal matters. You should also find out if there are any rare exceptions allowing inbound calls or other approved secure channels.

1. Start with the facility’s official information - check the facility’s official website or contact the records or administration office.
2. Ask the exact phone-call rules - confirm the calling hours, whether calls are recorded, and that detainees must initiate all calls.
3. Clarify options for private or legal communication - if you need confidentiality, ask what process the facility allows beyond a standard recorded call.