Securus vs. Access Corrections at Walla Walla County Jail: Who Does What

Walla Walla County Corrections directs families to Securus for communication - scheduling visits and sending e-messages. The county's quick links also point to Securus for adding money to a phone account. For funds that go onto an incarcerated person's account (money they can actually use while in custody), the county lists Access Corrections with customer service at 1-866-345-1884. Not sure which "account" you're funding? Pause and confirm: phone account means Securus, incarcerated-person account means Access Corrections.

Securus offers Video Connect for video visits - a web-based system where you schedule and join sessions through the Securus app, a computer, or a tablet. This matches the county's guidance to use Securus for visit scheduling. You'll set up your visit inside the Securus system first, then join from your device at the scheduled time.

Securus also handles e-messaging. You can send messages, share photos, and send eCards - good for quick updates, encouragement, or special occasions. If you're trying to get a message through rather than send money, start with Securus. You'll save yourself a lot of frustration.

To add funds to an incarcerated person's account, Walla Walla County Corrections lists Access Corrections with the phone number 1-866-345-1884. Access Corrections also offers other payment services - sending money, posting bail, and making parole or probation payments. Here's where people get tripped up: the county also references Securus for adding money to a phone account. That's a different thing. Covering calls or phone-related costs? You're probably in Securus. Adding money to the person's spending account? That's Access Corrections.

Want to send a CAREPACK? Walla Walla County Corrections directs families to MyCarePack for that.

How to Choose

• ✓ Use Securus if you need to schedule a visit.
• ✓ Use Securus if you want to send an e-message (and related items like photos or eCards).
• ✓ Use Securus if you’re specifically trying to add money to an inmate phone account.
• ✓ Use Access Corrections if you need to add funds to an inmate’s account (the county lists Access Corrections and 1-866-345-1884 for this).

1. Confirm what you’re trying to do - visit scheduling and e-messaging are handled through Securus; adding funds is routed through Access Corrections.
2. Gather the details you’ll be asked for - have the incarcerated person’s identifying information ready so you can select the right facility and person.
3. Create or sign into your vendor account - use the vendor’s portal to start the transaction.
4. Review the final total before paying - check the payment method, any fees shown, and where the money or message is going.
5. Save your confirmation - keep the receipt or confirmation number in case you need support later.

This article draws from Walla Walla County Corrections' published quick links for Securus (visit scheduling, e-messaging, phone-account funding), the county's listed Access Corrections contact for adding funds (1-866-345-1884), MyCarePack as the county's CAREPACK option, and vendor descriptions of Securus Video Connect, messaging features, and Access Corrections payment services.