How to Complete the Automated Consent to Receive Calls from Wallens Ridge
Waiting on a call from Wallens Ridge that never comes through? The missing step is often the automated consent — a quick process that activates your phone number on your loved one's call list.
In the Virginia Department of Corrections (VADOC), people are automatically enrolled in the inmate telephone system when they enter DOC custody. But that doesn't mean every phone number works right away. Before your number goes active on an inmate's call list, you - the phone subscriber - have to complete an automated consent process.
This consent is also about transparency. The system will ask you to acknowledge that calls are monitored and recorded. VADOC records and monitors phone calls, with one exception: attorney calls that are properly verified and have approved recording blocks in place. By consenting, you're agreeing to receive calls under those conditions.
- Confirm you’re authorized for the number - You’ll be asked: “Are you the person authorized to make decisions for this telephone number?”
- Say your name - You’ll hear: “Please state your name.”
- Acknowledge monitoring and recording - You’ll be asked: “Do you understand that all calls are monitored and recorded?” The prompt notes an exception for attorney calls with previously approved recording blocks.
Once you finish the automated consent, your phone number can go active for calls from your loved one. Just remember what you're agreeing to: calls are monitored and recorded, except for verified attorney calls with approved recording blocks.
Note: The consent process can take several days to complete. If you've finished the prompts but still aren't receiving calls, have your loved one check whether your number shows as active on their call list.
Not hearing the automated consent prompts at all? Need help with phone service or funding? VADOC routes families through ConnectNetwork (Global Tel*Link). Call them toll-free at 1 (800) 483-8314 to set up or fund an AdvancePay account, or for other phone-service questions.
Checklist Ready
- ✓ Be ready to confirm you’re authorized to make decisions for the phone number
- ✓ Be ready to clearly state your name
- ✓ Be ready to consent to calls being monitored and recorded (with the attorney-call exception noted in the prompt)
After you complete the consent prompts, the easiest next step is having your loved one confirm your number is active on their call list. VADOC notes the process can take several days, so a quick check saves a lot of guesswork.
If your number should be working but calls still aren't coming through, ConnectNetwork is the support path VADOC points families to. Call 1 (800) 483-8314 to troubleshoot funding and phone-service issues.
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