The 15-Number Limit at Wallens Ridge: How Inmate Call Lists Work
If your loved one at Wallens Ridge can't call a new number, the reason is usually straightforward: their approved call list maxes out at 15 numbers. Here's how the limit works, what counts toward it, and how to manage the list when it fills up.
At Wallens Ridge, an inmate’s “call list” is the approved list of phone numbers they’re allowed to dial through the phone system. That list can include up to 15 telephone numbers total. If a number isn’t on the approved list, calls to it won’t go through.
That 15-number cap covers everyone - not just family and friends. Attorney numbers and investigator hotlines count toward the same limit. This catches people off guard when legal contacts eat up several slots.
Both landlines and cell phones work, so you don't need a home phone to stay reachable. One thing to keep in mind: calls are capped at 20 minutes each. If you need to cover a lot, plan ahead.
Privacy reminder: Calls are recorded and monitored, except properly verified attorney calls.
The good news? The list isn't locked in. Inmates (and CCAP probationers/parolees using the system) can add and remove phone numbers anytime through the auto-enrollment system. That means your loved one manages the list themselves - if it's full, they'll need to drop an old or unused number before adding a new one.
Quick note: these phone rules apply to people housed in VADOC facilities. If someone is under VADOC supervision but housed in a local jail, that jail's phone policies apply instead.
Family Tips
- ✓ Ask your loved one to confirm whether your number is already on their approved 15-number call list.
- ✓ Have them review which numbers are still worth keeping (old cell numbers, disconnected lines, or people they no longer contact can take up a slot).
- ✓ If the list is full, ask them to remove an outdated number through the auto-enrollment system so they can add the correct one.
If legal communication is part of the picture, add those numbers early. Attorney and investigator hotline numbers count toward the same 15-number cap, so the list fills up faster than you'd expect once legal contacts are in the mix.
Planning tip: Calls max out at 20 minutes and are recorded unless it's a verified attorney call. Keep that in mind when deciding what to discuss and how to use your time.
Most call-list issues get resolved by the inmate through auto-enrollment - they can add and remove numbers anytime. If there's a technical glitch with the system or a problem that updating the list won't fix, that's when it makes sense to ask facility staff for help.
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