How to send messages, photos, and packages
Phone calls at Wallens Ridge State Prison run through the statewide VADOC system operated by ConnectNetwork/Global Tel*Link. All calls are recorded and monitored—except for properly verified attorney calls, which require the inmate to request an electronic recording block in advance. VADOC automatically assigns a four-digit phone PIN based on the inmate's birth month and day (MMDD). Having PIN trouble? Report it to the contract vendor hotline by dialing #21. Inmates can keep up to 15 approved numbers on their call list (including attorney and investigator hotline numbers), but a number only becomes active after the phone subscriber completes automated verification. Fund calls by setting up an AdvancePay/prepay account or depositing to a PIN debit account using the inmate's seven-digit state ID. Recipients can also deny collect or debit calls. Calls are limited to 20 minutes and may be suspended during counts or for security reasons. Stricter monthly limits apply in restrictive/restorative housing.
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VADOC sets the default four-digit phone PIN to the inmate’s birth month and day (MMDD). If the PIN isn’t working, report the issue to the contract vendor hotline by dialing #21.
Yes—calls are recorded and monitored through the ConnectNetwork/Global Tel*Link system. For verified attorney calls, the inmate must request an electronic recording block in advance, and the attorney number must be properly verified.
An inmate can have up to 15 approved numbers on their call list, including attorney and investigator hotline numbers. Numbers only activate after the subscriber gives consent through the automated verification process.
If your loved one is at Wallens Ridge State Prison, you have two main options for funding phone calls: AdvancePay (a prepaid account you control) or PIN Debit (an account the inmate uses). Here's how each works — and how to decide which fits your family best.
Waiting on a call from Wallens Ridge that never comes through? The missing step is often the automated consent — a quick process that activates your phone number on your loved one's call list.
Wallens Ridge State Prison is a Virginia Department of Corrections (VADOC) facility, so statewide VADOC phone procedures apply. All calls and phone accounts go through ConnectNetwork, operated by Global Tel*Link. If your loved one is under VADOC custody but physically housed in a local jail, these steps won't apply—local jails have their own rules and phone systems.
