How to send messages, photos, and packages
Communication at Wallens Ridge State Prison typically includes phone and video options, and may also include tablet or secure digital messaging where available. Before trying to connect, confirm which options Wallens Ridge currently offers and what setup steps are required. Most services run through a third-party vendor. You'll usually need to create an account with the vendor, complete identity verification, add funds, and follow their instructions for scheduling video visits or managing messages. Virginia DOC policy requires interpretation for people with limited English proficiency, provided through in-person, telephone, video conferencing, or DOC-approved electronic devices. In some cases, an LEP individual can request an "I Speak" card to identify their primary language. For technical or billing issues, contact the vendor directly rather than facility staff.
Search for a loved one and send messages and photos in minutes.
Yes. Virginia DOC policy requires interpretation be provided by in-person, telephone, video conferencing, or DOC-approved electronic devices so language does not prevent meaningful access.
Yes. An “I Speak” card can be provided on request to assist in identifying a primary language for oral and written communication.
A Special Agent is assigned as the on-call Duty Agent outside normal business hours. The Duty Agent schedule and telephone numbers are maintained by the Operations and Logistics Unit.
If your loved one is at Wallens Ridge State Prison, you have two main options for funding phone calls: AdvancePay (a prepaid account you control) or PIN Debit (an account the inmate uses). Here's how each works — and how to decide which fits your family best.
Waiting on a call from Wallens Ridge that never comes through? The missing step is often the automated consent — a quick process that activates your phone number on your loved one's call list.
If you need to reach someone at Wallens Ridge State Prison, start by using the right channel for the situation. The two big things to know: how after-hours contact works, and how to request interpretation if language is a barrier.
