How to Send Mail to Someone at Warren Correctional Institution (Use TextBehind's P.O. Box)
Warren Correctional Institution (along with all NCDAC prisons) doesn't process personal, non-legal mail the traditional way anymore. Instead, non-legal letters go through TextBehind, where they're screened, scanned, and delivered electronically to the person's tablet. Your envelope needs to go to TextBehind in Maryland for proper processing.
Warning: Sending a regular letter directly to Warren CI instead of TextBehind's P.O. Box can result in delays or your mail being returned.
Warren Correctional Institution's facility address is P.O. Box 728, Norlina, NC 27563. This causes a lot of confusion. Don't use it for non-legal letters. NCDAC routes all non-legal mail through TextBehind for scanning and electronic delivery.
Use this exact format for non-legal mail so TextBehind can match your letter to the right person and facility: Name and Opus Number Warren Correctional Institution (write the prison name in full, do not abbreviate) P.O. Box 247 Phoenix, MD 21131
Here are a few examples showing the correct layout. Replace the name and OPUS number with your loved one's information: Alex Smith #1234567 Warren Correctional Institution P.O. Box 247 Phoenix, MD 21131 Jordan Lee #7654321 Warren Correctional Institution P.O. Box 247 Phoenix, MD 21131 Taylor Brown #2468101 Warren Correctional Institution P.O. Box 247 Phoenix, MD 21131
Note: Write “Warren Correctional Institution” in full. Do not shorten or abbreviate the prison name.
If your envelope isn't addressed to TextBehind's P.O. Box 247 in Phoenix, Maryland, it will be returned to you. This includes mail sent to the facility address in North Carolina by mistake or sent with the wrong P.O. Box.
Include a clear, complete return address with your full first and last name. If your letter gets returned because of a formatting issue, a legible return address means you'll get it back quickly and can resend it to the correct TextBehind address.
Need the original paper letter back? TextBehind allows returns within a 30-day window. Contact their customer support at info@textbehind.com to request your original letter and contents. There's a $2.50 fee per letter to cover return mailing. After 30 days, originals are shredded.
Quick tip: Request originals within 30 days. After that, they're shredded and the return option disappears.
Quick Checklist
- ✓ Confirm the person’s OPUS number.
- ✓ Address the envelope to: Name and OPUS Number, Warren Correctional Institution (no abbreviations), P.O. Box 247, Phoenix, MD 21131.
- ✓ Include a readable return address with your full first and last name.
- ✓ Keep a copy of what you mailed, so you can resend quickly if it is returned.
Reminder: Double-check the prison name line, P.O. Box 247, and your return address before sealing the envelope. If the format is off, your letter will be returned.
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