Penmate Inmate Support Guides

How to Send Money to Someone at Warren Correctional Institution (Online, App, Phone, or Money Order)

Need to add money to someone's trust account at Warren Correctional Institution? All deposits go through ViaPath and its subsidiaries (ConnectNetwork and TouchPay). One rule to know upfront: only people on the offender's approved visitor list can deposit funds.

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Warren Correctional Institution processes all offender deposits through ViaPath and its subsidiaries (ConnectNetwork and TouchPay). Before you start, make sure you're listed as an approved visitor for that offender. Only approved visitors can add money to their account.

To send money to someone at Warren CI, you must be on their approved visitor list. Not sure if you're approved? Get that sorted out first. It'll save you time and prevent a failed deposit.

Reminder: Deposits from people not on the approved visitor list can be rejected. Confirm your status before sending money.

Want the fastest option? Use ViaPath's online services through ConnectNetwork or TouchPay. Head to ConnectNetwork.com, pay with a credit or debit card, and funds typically reach the offender's account quickly.

  1. Create or sign in to your ConnectNetwork account - this is the online portal used for deposits.
  2. Add the offender you want to support - make sure you select the correct person before you continue.
  3. Enter your payment method (credit or debit) - ConnectNetwork.com accepts card payments for online deposits.
  4. Submit the deposit and save your confirmation - web, mobile, phone, and walk-in options typically make funds available on the next business day.

Tip: Plan around timing. Vendor deposits usually post the next business day. And the approved visitor rule applies no matter how you pay (online, app, or phone).

Prefer to skip the fees? Money orders are a cost-free option. Make the money order payable to TouchPay and mail it to TouchPay with a deposit slip. Warren CI doesn't accept money orders directly, so you'll need to send it through TouchPay as instructed.

  • ✓ Make the money order payable to TouchPay
  • ✓ Include a deposit slip with the money order
  • ✓ Mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174

Mailed money orders take longer. Expect funds to be available within ten business days. TouchPay tries to process them faster, but plan for that full window.

Something go wrong with your deposit? Contact the vendor first. ViaPath handles all deposit troubleshooting for Warren CI. Call their toll-free line at 877-650-4249.

Helpful: Have your confirmation numbers and transaction details ready when you call. It makes tracking down the issue much easier.

  1. Go to ConnectNetwork.com and sign in - if you are new, create an account first.
  2. Confirm you are an approved visitor for the offender - only approved visitors can deposit to that offender’s account.
  3. Select the offender and enter your deposit details - double-check you chose the correct person.
  4. Pay with a credit or debit card - submit the deposit and keep your receipt.
  5. Watch for posting - web, mobile, phone, and walk-in deposits typically become available the next business day.

Remember: Not on the approved visitor list? Your deposit can be rejected. If you are approved, vendor deposits typically post the next business day.

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