Who to Call About Warren Correctional Institution: When to Contact the Prison vs. Vendor Support

For most facility-level questions, start with Warren Correctional Institution. The main number is 252-456-3400, and the address is 379 Collins Rd., Manson, NC 27553. Call here when you need help with in-person visitation scheduling or want to confirm details about where your loved one is housed.

• ✓ Call or email the prison where the person is housed to schedule an in-person visit. Visits are by appointment only.
• ✓ Call the prison the day before your scheduled in-person visit to confirm the facility’s visitation status.

For money deposits and account issues tied to prison communications, you'll often get faster help from the vendor than from the prison itself. NCDAC partners with ViaPath and its subsidiaries (including ConnectNetwork and TouchPay) to handle deposits for people incarcerated in state facilities. If your issue involves the deposit process, a payment that didn't go through, or a vendor account problem, contact vendor support first.

Having trouble making a deposit? Call ViaPath's toll-free line at 877-650-4249. They can help with deposit troubleshooting and vendor-side fixes. Call the prison instead when the issue isn't about the transaction itself, like questions about facility procedures or whether you're approved to participate in certain services.

For video visits, first make sure you're eligible. Only people on an incarcerated person's approved visitors list can schedule video calls. Once approved, you can use the Getting Out Visits app or join from home using a computer with a webcam. Not sure if you're on the approved list, or stuck in the approval process? Contact the prison. If the problem is with the app or your device setup, start with Getting Out Visits app support.

Quick Decision Guide

• ✓ Need to schedule an in-person visit (appointments required): Call or email Warren Correctional Institution.
• ✓ Visiting tomorrow and want to make sure visits are still on: Call Warren Correctional Institution the day before.
• ✓ Deposit will not go through, payment error, or you need deposit help: Call ViaPath toll-free at 877-650-4249.
• ✓ Tablet, phone, or billing issues tied to vendor services: Contact ViaPath/ConnectNetwork/TouchPay support.
• ✓ Video visit access: Use the Getting Out Visits app (or a computer with a webcam). If the issue is whether you are approved to video visit, contact the prison.