How to deposit funds, commissary, and payment options
Warren Correctional Institution processes deposits through NCDAC's third-party vendor ViaPath and its subsidiaries, including ConnectNetwork and TouchPay. To mail a money order, make it payable to TouchPay, include the required deposit slip, and send it to TouchPay Holdings, PO Box 174, Houston, TX 77001â0174. Mailed deposits typically post within ten business days. Only approved visitors can deposit funds on someone's behalf. Run into problems? Call ViaPath at 877â650â4249. Deposited money goes into the offender's trust/commissary account for canteen purchasesâdrinks, snacks, hygiene items, stamps, batteriesâor it can stay on the account until transfer or release.
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Need to add money to someone's trust account at Warren Correctional Institution? All deposits go through ViaPath and its subsidiaries (ConnectNetwork and TouchPay). One rule to know upfront: only people on the offender's approved visitor list can deposit funds.
Make the money order payable to TouchPay and mail it with the required deposit slip to: TouchPay Holdings, PO Box 174, Houston, TX 77001â0174. Send only the deposit slip and money orderâdonât include letters, photos, staples, or other extras.
Only approved visitors for the offender may deposit funds into that offenderâs account. For vendor questions or problems, call ViaPath at 877â650â4249.
Warren uses NCDAC's vendor ViaPath and its subsidiaries (ConnectNetwork and TouchPay) to process deposits. Options typically include online/app, phone, and walk-in/kiosk methodsâcheck ViaPath/TouchPay for current instructions.
Visiting someone at Warren Correctional Institution for the first time? Two things are non-negotiable: visits are by appointment only, and you must have an approved visitor application on file before you can schedule anything. Once you have an appointment, call the prison the day before to confirm visitation status. You don't want to make the drive for nothing.
Staying in touch is possible, but the process works differently than sending mail directly to the prison. For people in NCDAC facilities, non-legal mail goes through a scanning service and gets delivered electronically to the person's tablet.
Warren Correctional Institution (along with all NCDAC prisons) doesn't process personal, non-legal mail the traditional way anymore. Instead, non-legal letters go through TextBehind, where they're screened, scanned, and delivered electronically to the person's tablet. Your envelope needs to go to TextBehind in Maryland for proper processing.
