Mail, photos, messaging, and phone/call options for staying in touch.
Warren Correctional Institution routes all non-legal incoming letters through TextBehind. Your letter gets screened, scanned, and delivered electronically to the incarcerated person's tablet. Address non-legal mail to TextBehind's P.O. Box 247 in Phoenix, MDâanything sent elsewhere will be returned. Need the original contents back? Request a return from TextBehind within 30 days for a $2.50 fee. After 30 days, unrequested originals are shredded. Packages and publications are handled differently and typically aren't processed by the scanning vendor, so follow facility rules for those items or use an approved vendor. Include the inmate's name, ID number, and the full facility name on your envelope. Processing times vary.
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Staying in touch is possible, but the process works differently than sending mail directly to the prison. For people in NCDAC facilities, non-legal mail goes through a scanning service and gets delivered electronically to the person's tablet.
Warren Correctional Institution (along with all NCDAC prisons) doesn't process personal, non-legal mail the traditional way anymore. Instead, non-legal letters go through TextBehind, where they're screened, scanned, and delivered electronically to the person's tablet. Your envelope needs to go to TextBehind in Maryland for proper processing.
Sending a letter or approved package to someone at Warren Correctional Institution? Use the P.O. Box addressâthat's what goes on the envelope so mail routes correctly: P.O. Box 728, Norlina, NC 27563.
Trying to schedule a visit, send money, or fix a video call issue? The fastest solution comes down to calling the right place first. Here's how to decide between contacting Warren Correctional Institution directly or reaching out to the outside vendors that handle deposits and communication services.
Need information about someone at Warren Correctional Institution? Having the right details ready will save you time. Here's the number to call and what identifiers NCDAC requires for person-specific questions.
Send non-legal mail to TextBehindâs P.O. Box 247 in Phoenix, MD. Include the inmateâs full name, ID number, and the facility name on the address.
If itâs not addressed to TextBehindâs P.O. Box 247 (Phoenix, MD), it will be returned to the sender. Packages and publications are handled differently, so follow facility guidance for those items.
Yes. You can request the original mailed contents back from TextBehind within 30 days for a $2.50 return fee. After 30 days, unrequested originals are destroyed.
Visiting someone at Warren Correctional Institution for the first time? Two things are non-negotiable: visits are by appointment only, and you must have an approved visitor application on file before you can schedule anything. Once you have an appointment, call the prison the day before to confirm visitation status. You don't want to make the drive for nothing.
Need to add money to someone's trust account at Warren Correctional Institution? All deposits go through ViaPath and its subsidiaries (ConnectNetwork and TouchPay). One rule to know upfront: only people on the offender's approved visitor list can deposit funds.
Sending money is straightforward once you follow the mailing instructions and confirm you're allowed to deposit funds for that person.
