Send Photos & Mail at Wasco State Prison

How to send messages, photos, and packages

Overview

Wasco State Prison uses Securus for phone, video, and messaging services. For video visits, electronic messaging, or managing prepaid funds, set up a Securus account through the website or mobile app. Standard free telephone calls from institution phones don't require an online account—but you'll need one for video and messaging when those services are available. Securus Video Connect is web-based, letting you schedule and join sessions using the free Securus app, a computer, or a tablet. The app walks you through enabling and funding prepaid video calls through AdvanceConnect and Video Connect.

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Woman using phone to connect with loved one

Quick Facts

Securus is the communications provider for CDCR facilities, including Wasco State Prison.
Families should open a Securus account via the Securus website or mobile app to prepare for video visits and messaging.
An online Securus account is not required for free telephone calls but is required for videoconferencing and electronic messaging when available.
Securus Video Connect is a web-based system that allows scheduling and participation in video sessions via the free app, computer, or tablet.
Incoming and outgoing mail is routinely inspected and screened for contraband, while legal mail is generally handled separately and not read during screening.

Send Photos & Mail Guides

Why You Can't Mail Quarterly Packages to Someone at Wasco (And What to Do Instead)

Trying to send a quarterly package to someone at Wasco State Prison? Here's the bottom line: you can't mail it yourself. CDCR requires all quarterly packages to come from approved vendors—not from family members. Why the restriction? CDCR switched to a vendor-only system to reduce contraband and eliminate the labor-intensive searches that came with personal packages. Under the old system, if a family-sent package contained prohibited items, the incarcerated person might have to pay return shipping—or watch those items get donated or thrown away. The vendor requirement prevents that headache before a package ever arrives.

Common Questions

How do I set up video visits with someone at Wasco State Prison?

Create a Securus account on the website or mobile app before scheduling video visits. Then use the free Securus app or Securus Video Connect on a computer or tablet to schedule and join. The app walks you through the process and lets you add prepaid funds through AdvanceConnect if needed.

Do I need a Securus account to receive telephone calls from Wasco State Prison?

No. Standard free telephone calls from institution phones do not require an online Securus account.

What devices and apps can I use for video visits with Wasco State Prison?

You can use the free Securus app, a computer, or a tablet. Securus Video Connect is web-based and supports scheduling and joining video sessions on those devices.

How is legal mail handled compared with regular mail?

Legal or privileged mail is typically identified and handled separately. It generally isn’t opened to read the contents during routine contraband screening.

What must I include on an envelope to make sure mail reaches the person?

Put the person’s full booked name and the facility-required identifier (booking number, X-reference, or PFN) on the envelope. Always include your printed return name and address, too.

Are there common content rules or items I should avoid sending?

Skip decorative, multilayer, or hard-to-inspect items. Follow photo limits on size, number, and type—Polaroids and sexually explicit images are commonly prohibited.

Other Guides for Wasco State Prison

How to Set Up Video Visits with Someone at Wasco State Prison

Setting up video visits at Wasco State Prison comes down to two things: creating a Securus account and enabling the right features in the app so you're ready when video calling becomes available.

Understanding Victim Offender Dialogue (VOD): How to Request It and What to Expect

To learn about the Victim Offender Dialogue (VOD) process or request one, contact the California Department of Corrections and Rehabilitation (CDCR) Office of Victim and Survivor Rights and Services (OVSRS). Call 1-877-256-6877 or email OVSRS_VOD@cdcr.ca.gov.

Wasco State Prison: Phone and Tablet Transition — What Families Need to Know (Securus Rollout)

Wasco State Prison is switching phone and tablet services from ViaPath to Securus. The dates matter, and some things—like old ViaPath content—won't carry over. Here's what you need to know to stay prepared.

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