How to send messages, photos, and packages
Washington County Correctional (PA) uses ICSolutions for remote communications, including inmate phone service and offsite video visits. Offsite video visits cost money, and the vendor policy states that internet connectivity problems during an offsite session aren't eligible for refunds. For help setting up or managing an inmate phone account, ICSolutions offers customer support at 888-506-8407. You can also make deposits through Western Union or by mailing payment to ICSolutions Customer Service. Attorneys should first create an ICSolutions account, then contact the facility with a government-issued ID and BAR card. This allows your video visitation account and phone number to be marked confidential and exempt from monitoring or recording. You'll generally need to register with the vendor, complete verification, and wait for facility approval before scheduling.
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Washington County Correctional has cut off three categories of mailed items on specific dates. Photographs stopped being accepted effective 4/23/2019. Personal clothing sent through the mail (T-shirts, socks, bras, underwear, and similar items) stopped being accepted effective 1/15/2021. Reading material, including books and magazines, stopped being accepted as of 3/12/2021.
Set up an ICSolutions visitor account and complete any required identity verification. Schedule through the ICSolutions portal or app, then wait for facility approval. Offsite video visits cost money, and connection issues during a visit aren't refundable.
Offsite visits cost money, and internet connectivity issues during a session aren't eligible for refunds. If problems keep happening, contact ICSolutions support to troubleshoot and ask about next steps.
Yes. Create an ICSolutions account, then contact the facility with a government ID and BAR card so your video visitation account can be set as confidential and unmonitored. For telephone services, providing ID and a BAR card allows the facility to configure your phone number as confidential and not monitored or recorded.
Yes, Washington County Correctional allows you to combine your two weekly video visits into one longer session. The inmate has to request it, and staff must approve.
Getting attorney communications protected at Washington County Correctional requires two things: a standard ICSolutions account and direct verification by the facility using your credentials.
Need attorney-client video visits that aren't monitored or recorded? Washington County Correctional requires one setup step through ICSolutions, followed by a confidentiality request directly to the facility.
