Send Photos & Mail at Washington County Detention Center, NC

How to send messages, photos, and packages

Overview

Communication with someone at Washington County Detention Center goes through approved third-party vendors, not the jail directly. Phone calls, digital messaging, tablet access, and video visits are all managed through the vendor's app or web portal. To get started, create a vendor account and add funds if you need paid calling, tablet features, or video services. From there, follow the vendor's steps to schedule video visits or send messages. For non-emergency questions (including booking-related inquiries), call the detention line at 252-793-1107. For emergencies, dial 911.

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Quick Facts

  • The detention non-emergency phone number is 252-793-1107.
  • For emergencies call 911, which is available 24 hours.
  • Most inmate communication services are provided by third-party vendors and accessed through their apps or portals.
  • Families usually need to create a vendor account and add funds through the vendor portal to enable paid calling, tablet features, or video visits.
  • Most non-legal inmate letters in North Carolina are screened and scanned by an offsite mail vendor and delivered as digital copies.

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Common Questions

How do I add money so an inmate can make calls or use tablet features?

Add funds through the detention center’s approved communications vendor app or web portal. Follow the vendor’s payment and transfer steps, since the facility typically doesn’t process vendor payments directly.

How do I schedule a video visit with someone at Washington County Detention Center?

Schedule video visits through the detention center’s approved video vendor website or app after you register and sign in. Depending on the vendor system, you and the person in custody may need approval before you can schedule or start a visit.

What number do I call for non-emergency questions about communications at Washington County Detention Center?

For non-emergency questions, call the detention center at 252-793-1107. For emergencies, call 911.

How should I address non-legal mail to an inmate in a North Carolina jail?

Use the mail-scan vendor’s required format and include the inmate’s full name and ID number. Include the full facility name (with the state spelled out) and follow the vendor’s addressing rules. You can usually send it by USPS or submit it through the vendor’s app or website, if available.

Can I mail books or packages to an inmate?

Usually, no—books, packages, and publications typically aren’t processed through the mail-scanning vendor. Send them directly to the facility’s street address or use an approved vendor, based on the facility’s rules.

How long does scanned mail take to reach inmates and can I get the original back?

Scanned mail often arrives within about 24 hours, though timing varies by vendor and facility. Most vendors hold the original briefly and may let you request it back for a fee within a short window. If you don't, it's typically destroyed.

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