How to Set Up Video Visits at Washington County Detention Center (Desktop vs. Android)

Washington County Detention Center uses different apps depending on your device. On a desktop or laptop, you'll use GTL VisBridge. On an Android phone or tablet, use the GTL VisMobile app instead. Bottom line: don't waste time trying to install the desktop app on your phone. Make sure you're downloading the right one before your visit starts.

1. Sign in at least 10 minutes early - log into your visitor account before your scheduled visit time so you have room to handle any setup prompts.
2. Open “Internet Visit Tester” from the menu - select “Internet Visit Tester” on the site’s menu bar.
3. Follow the prompts to finish setup - the tester will guide you through what you need to download and run for the desktop visit.

Want a visual walkthrough? There are official how-to videos for both Windows and Mac that show how to use the VisBridge desktop tester. Use the Windows video if you're on a PC, the Mac video if you're on a Mac. Following the right one helps you avoid downloading the wrong file or missing a step.

Visiting from an Android device? Stick with the GTL VisMobile app. Open it ahead of time so you're not scrambling when the visit starts. Don't try switching to the desktop VisBridge setup - that's only for desktop and laptop users.

Quick Audio Login Checklist

• ✓ Log into your visitor account at least 10 minutes before the visit
• ✓ Select “Internet Visit Tester” from the menu bar (desktop/laptop)
• ✓ Use headphones for the best audio during the internet visit
• ✓ Have your “Visitor ID or Email” ready for sign-in
• ✓ Have your password ready for sign-in

Still stuck during installation? Go back and watch the official VisBridge how-to video for your computer (Windows or Mac) and follow the steps exactly. If that doesn't solve it, use the support options inside the visitor portal - check the Contact and FAQ areas for guidance specific to this visiting system.