Penmate Inmate Support Guides

How to Set Up Video Visits at Washington County Detention Center: Desktop vs. Mobile

Got a video visit coming up at Washington County Detention Center? The key is picking the right setup. Desktop and Android use different GTL apps, and if you're on a computer, you'll need to run the built-in tester before your visit starts.

• 2 min read Verified from official sources

Washington County Detention Center uses different apps depending on your device. GTL VisBridge is the desktop application, meant only for visitors on a desktop or laptop computer. On Android? Stick with the GTL VisMobile app instead.

  1. Log into your visitor account early: Sign in at least 10 minutes before your next visit.
  2. Open the Internet Visit Tester: In the menu bar, select “Internet Visit Tester.”
  3. Follow the prompts to download and run VisBridge: Complete the tester steps so the desktop application is ready for your visit.

Tip: Give yourself more than the 10-minute minimum. Downloads and installs can take longer than expected, and you don't want to be troubleshooting when your visit is supposed to start.

Want a visual walkthrough? Washington County provides official how-to videos for desktop users on both Windows and Mac. Watch the one that matches your computer to get the VisBridge tester installed correctly.

Android Quick Checklist

  • ✓ Confirm you are using an Android device (phone or tablet).
  • ✓ Use the GTL VisMobile app for your visit.
  • ✓ Make sure GTL VisMobile is installed and up to date before visit time.
  • ✓ Skip GTL VisBridge on Android. The VisBridge desktop application is only for desktop or laptop users.

Washington County Detention Center recommends using headphones during internet visits. They cut down on echo and background noise, making voices clearer on both ends of the call.

  1. Use headphones: Plug in your headphones (or connect them) before you do anything else.
  2. Confirm you can hear audio on your device: Make sure your volume is up and your headphones are actually playing sound.
  3. If you are on desktop, run the Internet Visit Tester early: Log into your visitor account at least 10 minutes before your visit, select “Internet Visit Tester,” then follow the prompts so VisBridge is ready.
  4. If you are on Android, check audio in VisMobile before start time: Open GTL VisMobile and verify your headphones are working before the visit begins.

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