Who to Call About Visiting, Virtual Visits, or Blocked Inmate Calls at Wateree River
Trying to get a visit approved, fix a virtual-visit glitch, or figure out why calls aren't going through? The fastest path forward is calling the right office on your first try. Here are the exact contacts for Wateree River (SCDC) visitation and GTL phone support.
For general visitation questions - like the status of an application or what’s needed to get approved - email the SCDC Visitation office at visitation@doc.sc.gov.
Prefer to call? Use the SCDC Visitation Inquiry Line at 803-896-1838. When the prompts start, press 1 for application questions or to leave a message.
Having trouble with the virtual-visitation roster - like getting your name matched correctly or updating it after a name change? Contact the virtual-visitation team, not tech support. Email VirtualVisitation@doc.sc.gov, or call 803-896-1838 and press #1.
Technical problems during a virtual visit - audio cutting out, video freezing, connection drops, or the platform refusing to load - go to GTL Visitor Support at 1-855-208-7349.
Quick tip: Roster or name-change help goes to VirtualVisitation@doc.sc.gov or the SCDC line at 803-896-1838 (press #1). Technical trouble with the virtual-visit system goes to GTL Visitor Support at 1-855-208-7349.
Phone number blocked from receiving inmate calls? Or want to block your number? Call 1-866-230-7761.
Want to set up a GTL PrePay account so you can receive inmate calls? Call 1-800-483-8314.
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