Waupun Correctional Institution, WI

Visiting at Waupun Correctional Institution (WCI) takes some planning, but the basics are straightforward. General population inmates can have up to five in-person visits per month, with a maximum of two per week. Visiting runs Monday through Friday in two daily blocks: 2:45pm–5:15pm and 5:45pm–8:15pm. Each visit can last up to two and a half hours. You'll need to schedule through ICSolutions at least 48 hours in advance but no more than 14 days ahead—registration and support resources are available there. Up to four approved visitors can attend each visit, and at least one must be an adult. Expect security screening, photo ID requirements, searches before and after visits, and vending machines that only accept card payments.

Waupun Correctional Institution currently offers two free video visits per person each month, with each session lasting 50 minutes. The facility publishes multiple weekend and holiday time slots you can use when scheduling. Video visits are booked through ICSolutions—your account details must exactly match your approved Wisconsin DOC visitor application, or you may not be able to schedule. Statewide DOC guidance describes one free video visit per week plus optional paid visits ($2.50 for 25 minutes), so check both facility and DOC policy if you see differences. For messages or photo transfers to an ICS tablet, you'll need a Getting Out (GTL) account.

Waupun Correctional Institution routes personal mail through the third-party scanning vendor TextBehind. Send letters and photos to TextBehind at P.O. Box 189, Phoenix MD 21131, and include the person's full name and DOC number so it reaches them. Legal and medical correspondence isn't opened by TextBehind—it's forwarded to the institution and handled under legal-mail procedures in the Mail-Scanning FAQ. After scanning, original envelopes and contents are held briefly, then destroyed by an NSA-certified third party 30 days later. Don't send gift cards, cash, or personal checks—they won't be accepted and will be returned. Use Access Corrections for deposits instead.

Waupun Correctional Institution uses Access Corrections to handle inmate funds. Mailed deposits go to Secure Deposits – Wisconsin DOC (P.O. Box 12486, St. Louis). Don't mail gift cards, cash, or personal checks—they won't be accepted and will be returned. If you mail a payment, use a money order or cashier's check and include the inmate's full name and ID so the deposit posts correctly. Funds added to an account can be used for commissary and other approved purchases, though outstanding debts may be deducted before the balance is available. For specialty commissary and package orders, purchases go through approved vendors with a $150 limit per resident per vendor per quarter and a $20 minimum per order.