How to Schedule Your First In‑Person Visit at Waupun Correctional Institution

To visit someone at Waupun Correctional Institution (WCI), you'll need to be on their DOC approved visiting list. Once approved, you schedule appointments through the ICSolutions website. WCI is located at 200 S. Madison Street, Waupun, WI 53963. If you need to confirm any policy details, call (920) 324-5571.

Before booking anything, confirm you're approved to visit. WCI only allows in-person visits for people on the DOC approved visiting list. Not sure if you're on it? Your loved one needs to submit your name through the DOC process. If you need help figuring out what's required, call WCI at (920) 324-5571.

WCI handles all in-person visit scheduling through the ICSolutions website, so set up your account there first. Having trouble registering or navigating the site? Contact ICSolutions support. For questions about WCI's actual visiting rules (not the website), call the institution at (920) 324-5571.

Timing matters when picking your visit date. WCI requires you to schedule at least 48 hours ahead but no more than 14 days in advance. Appointments fill on a first-come, first-served basis. If you want a specific day, book early - once slots are gone, they're gone.

• ✓ Monday–Friday visit block: 2:45pm–5:15pm
• ✓ Monday–Friday visit block: 5:45pm–8:15pm
• ✓ Visit length: scheduled for up to 2.5 hours

Know the limits before you schedule. At WCI, each person in care can receive 5 in-person visits per month, with a maximum of 2 per week. Coordinating with other family members? Talk ahead of time so you don't accidentally use up all the available visits.

If the ICSolutions site won't let you schedule, start with the basics: confirm you're on the right platform (WCI uses ICSolutions for in-person visits) and that your account is working. For registration or website issues, contact ICSolutions support. If the problem seems related to facility rules - like whether a visit can happen at all - call Waupun Correctional Institution at (920) 324-5571.

Planning Tips

• ✓ Book as early as you can within the 14-day window since visits are first-come, first-served
• ✓ Don’t try to schedule inside the 48-hour cutoff - pick a time at least two days out
• ✓ When choosing a slot, focus on WCI’s weekday blocks (2:45pm–5:15pm or 5:45pm–8:15pm) so you’re not searching for times that aren’t offered