How to Schedule Your First In-Person Visit at Waupun Correctional Institution (ICSolutions)
Visiting someone at Waupun Correctional Institution gets a lot easier once you understand the system. Here's how to get approved, set up your ICSolutions account, and request your first in-person visit—without running into avoidable roadblocks.
In-person visits at Waupun Correctional Institution (WCI) are requested through the ICSolutions website - not by showing up or asking staff to "put you on the list." If you hit account or registration issues, ICSolutions customer support is your starting point. For general facility questions, WCI's visiting guidelines list the phone number (920) 324-5571 and address: 200 South Madison Street, PO Box 351, Waupun, WI 53963-0351.
Quick tip: Use ICSolutions to request and manage in-person visits for WCI. If your issue is about your ICSolutions account (login, registration, access), contact ICSolutions customer support.
Before you create accounts or hunt for openings, confirm you're on the person's approved Wisconsin DOC visiting list. WCI only allows visits from pre-approved visitors, so scheduling won't work if you're not already on the list.
When you register with ICSolutions, your details need to match your approved Wisconsin DOC visitor application exactly - same name format, same personal information. Even small differences like a missing middle name or a nickname can cause a mismatch that blocks you from scheduling.
If you get stuck: Account registration problems are handled through ICSolutions customer support.
WCI requires visits to be scheduled at least 48 hours ahead, and you can't book more than 14 days out. Slots fill first come, first served, so check availability early - especially if you're aiming for a specific day or time.
Availability also depends on how many visits the person you're visiting can receive. At WCI, someone in care is allowed up to five in-person visits per month and up to two per week. If those limits are already met, you may not see openings - even if you're approved and within the scheduling window.
WCI offers in-person visits Monday through Friday in two time blocks: 2:45pm–5:15pm and 5:45pm–8:15pm. You'll choose from these weekday options when requesting your visit in ICSolutions, so plan around travel time, work schedules, and any childcare needs.
Each visit lasts up to two and one-half hours. Pick a time block you can comfortably make without rushing or arriving too early - it helps the day go smoother, especially for a first visit.
Can't register, can't access your account, or keep hitting errors while scheduling? Contact ICSolutions customer support directly. They handle account and registration issues, including problems where your profile doesn't match what's on file.
Where to call for general questions: Scheduling requests are made through ICSolutions. For facility-related questions, WCI’s guidelines list (920) 324-5571 and 200 South Madison Street, PO Box 351, Waupun, WI 53963-0351.
Day of Reminder
- ✓ Arrive no more than 15 minutes before the start of visiting hours.
- ✓ If you’re 16 or older, bring photo ID.
- ✓ Acceptable photo IDs include a valid state driver’s license, passport or visa, DMV photo ID, military ID, or tribal photo ID.
- ✓ Be ready to complete a DOC-176 Request to Visit Offender if staff require it.
- ✓ Expect that your hand may be stamped by security staff and checked when entering and leaving secure areas.
- ✓ Keep your group size within the limit: a maximum of four approved visitors per visit (adults, minors, and infants all count), and at least one visitor must be an adult.
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