Sending Mail to Waupun: Why Your Letter Goes to Phoenix, MD First (TextBehind explained)
Trying to mail a letter to someone at Waupun Correctional Institution? You might be surprised to see a Phoenix, Maryland address instead of Waupun. Here's why: Wisconsin DOC routes most non-legal personal mail through TextBehind first.
For non-privileged (non-legal) personal mail to someone at Waupun, send it to TextBehind - not directly to the institution. The address is: P.O. Box 189, Phoenix, MD 21131. On the envelope, include your full return name and address, plus the recipient's full name (first and last), their DOC number, and the facility name. Every piece of that information matters. Missing or incomplete details? Your letter gets returned as undeliverable. Same goes if you accidentally mail non-privileged personal mail straight to the institution - it'll come back so you can re-send it to TextBehind.
Legal mail: TextBehind does not open, copy, or process legal mail. It’s forwarded unopened to the institution.
Prohibited Items Returns
- ✓ Gift cards (returned to sender)
- ✓ Cash (returned to sender)
- ✓ Personal checks (returned to sender)
Here's something to know before you send anything: TextBehind doesn't keep your original letters forever. After scanning, the physical contents - including envelopes and any pre-paid self-addressed envelopes you included - are shredded by an NSA-certified third-party service. This happens 30 days after TextBehind scans your mail.
Wisconsin DOC started routing mail through TextBehind on December 6, 2021.
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