Understanding Visit Allowances at Waupun: In-Person Visits and Video Visits Explained

General population at WCI gets up to five in-person visits per month. There's also a weekly cap: no more than two in-person visits in the same week. So even if you have monthly visits left, you can't stack more than two into one week.

Each in-person visit lasts up to 2.5 hours. Keep that in mind when planning your day, especially if you're driving in and need to account for check-in time and any unexpected delays.

• ✓ A maximum of 4 approved visitors can attend one in-person visit (this includes adults, minors, and infants).
• ✓ At least 1 visitor must be an adult.

In-person visits at WCI need to be scheduled at least 48 hours ahead of time, and no more than 14 days in advance. Wait too long to book and you may be stuck with whatever slots are still open inside that window.

1. Register on ICSolutions: Create your visitor account, since WCI visit scheduling runs through the ICSolutions website.
2. Search within the allowed window: Look for openings at least 48 hours out and no more than 14 days out.
3. Book your visit inside ICSolutions: Complete the appointment request there (this is the system used for scheduling, not the institution front desk).

WCI's visiting guidelines say a person in custody gets two video visits per month, each 50 minutes long. According to that same guidance, those two monthly video visits are currently free, though that could change. Video visit times appear on weekend and holiday schedules in 50-minute slots (for example, 8:00–8:50 a.m., 9:00–9:50 a.m., and 10:00–10:50 a.m.).

A separate DOC-wide enhanced video visitation policy says each person in DOC care may receive one free video visit per week. It also mentions the option to schedule additional paid video visits at $2.50 for a 25-minute session.

Practical Tips Planning

• ✓ If you are traveling for an in-person visit, plan around the scheduling window: book at least 48 hours ahead, but not more than 14 days out.
• ✓ Use ICSolutions to check for openings and book as soon as the date you want becomes available inside the 14-day window.
• ✓ If you are trying to visit regularly, spread your bookings out so you do not hit the “no more than 14 days ahead” limit.
• ✓ Keep your scheduling in one place (ICSolutions), since WCI visit scheduling runs through that site.

Video visits are a solid backup when you can't make the trip or just need a shorter check-in. WCI lists multiple weekend and holiday video time slots in 50-minute blocks (for example, 8:00–8:50 a.m., 9:00–9:50 a.m., and 10:00–10:50 a.m.). Before you count on a specific number of free video visits, check what the system actually shows at checkout. WCI's guidelines describe two free 50-minute video visits per month (subject to change), while the DOC-wide policy describes one free video visit per week plus optional paid visits. The safest move is to confirm during scheduling.

Before you try to schedule, make sure the information on your ICSolutions account matches your approved Wisconsin DOC visitor application exactly. Even a small mismatch can slow you down when you're trying to grab a time slot. And because the published guidance on video visit allowances and pricing isn't consistent, confirm the current free vs. paid setup during the ICSolutions scheduling process rather than relying on an older document or secondhand info.