Video Visits at Waupun: Current Pricing, Weekly Limits, and What to Verify Before Scheduling

WCI's July 29, 2025 memo keeps it simple: people in WCI care can have up to three video visits per week, but only two per month are free. Schedule more than two in a month? Each additional visit costs $5.00, paid by the visitor at booking.

Video visits at WCI go through the ICSolutions website - staff can't schedule them for you. Plan ahead: you can book no less than 48 hours in advance and up to 14 days out.

Earlier DOC-wide "Enhanced Video Visitation" guidance describes a different setup: one free video visit per week, with additional paid visits at $2.50 each. Under that guidance, paid visits run 25 minutes.

This matters because it affects what you pay and how much time you actually get. WCI's memo describes two free visits per month with $5.00 for each additional visit. The DOC-wide announcement says one free visit per week, $2.50 paid visits, and 25-minute sessions. Assume the wrong structure and you might budget for one fee but see another at checkout - or expect one visit length and get something different.

• ✓ Whether your loved one’s free video visits are being applied as two free per month (WCI memo/visiting materials) or one free per week (DOC guidance)
• ✓ The price per extra visit shown when you schedule (WCI memo describes $5.00 per additional visit scheduled per month; DOC guidance describes $2.50 paid visits)
• ✓ The visit length you’re being offered (DOC guidance describes 25 minutes for paid visits; WCI visiting materials describe 50-minute video visits)
• ✓ Whether WCI’s July 29, 2025 memo is the rule being applied for your WCI video visits, even if you’ve seen different DOC-wide guidance elsewhere

Verify everything when you schedule - that's where fees and visit details show up in real time. Since WCI uses ICSolutions (and staff can't book for you), check the details there. Remember: you can only book within the 48-hours-to-14-days window.

1. Sign in to ICSolutions to schedule - WCI video visits are scheduled through the ICSolutions website.
2. Confirm the pricing and visit details shown at checkout - this is where you’ll see whether a visit is free or has a fee tied to it.
3. Acknowledge the rules at the start of the visit - WCI requires visitors to electronically acknowledge the visiting rules on ICSolutions at the beginning of each video visit.

If something doesn't add up - like the fee amount or how many "free" visits you're seeing - start with what ICSolutions shows. That's the system WCI uses, and staff can't schedule for you. When asking for clarification, be specific about what you're seeing and reference WCI's July 29, 2025 memo (up to three video visits per week; two free per month; $5.00 for additional visits). That helps whoever's helping you identify which policy applies.

Practical Scheduling Tips

• ✓ If only two video visits per month are free, save those for the weeks when an in-person trip isn’t possible or you need the most uninterrupted time.
• ✓ Keep a simple tally of how many video visits you’ve scheduled in the month so you can predict when the $5.00 per additional visit charge may kick in.
• ✓ Pay attention to the visit length you’re being offered (DOC guidance describes 25-minute paid visits, while WCI visiting materials describe 50-minute video visits) so you’re not surprised by a shorter session.

Seeing limited openings? Book as early as you can within WCI's window - up to 14 days ahead, but no less than 48 hours before. Wait until the last minute and you'll have fewer time slots to choose from.

Before picking a time slot, confirm you're eligible to visit. WCI only allows video visits with people on the incarcerated person's DOC-approved visiting list (per Division of Adult Institutions Policy #309.06.01). Getting that sorted first saves you a wasted booking attempt.