Video Visits at Waupun: How Many Are Free and What Do Additional Visits Cost?

WCI’s visiting guide says the person in custody is allowed two video visits per month. It also says those two visits are currently free of charge - with a clear warning that the free-cost setup could change in the future.

In that same WCI guidance, video visits are listed as 50 minutes long. So if you’re scheduling based on the institution’s visiting guide, plan for a full 50-minute session per video visit.

A separate, DOC-wide “enhanced video visitation” policy uses a different allowance: it says each person in DOC care may receive one free video visit per week. That doesn’t match WCI’s “two per month” statement, so you’ll want to confirm which rule is being applied to your loved one’s visits before you count on a specific number of free sessions.

That DOC-wide policy also lays out a price point for extra visits beyond the free allowance: additional paid video visits may be available at $2.50 for a 25-minute video visit. If you’re seeing charges or trying to estimate costs, that “$2.50 for 25 minutes” figure is the only specific paid rate stated in the DOC policy document.

• ✓ Schedule through ICSolutions - WCI staff do not have the ability to schedule video visits.
• ✓ If you’ve already created your account and you’re still having scheduling issues, email DOCDAIElectronicVisitSupport@wisconsin.gov.
• ✓ Watch the scheduling window: you can schedule up to 14 days in advance, and no less than 48 hours before the visit time you want.

This is one of those areas where the “official answer” can depend on which policy is being used to run the platform at the moment - and the cost rules can change over time. Taking a minute to confirm the current allowance and pricing before you book can save you from surprises (like expecting a free visit and seeing a charge, or planning for weekly visits that aren’t available in practice).

WCI lists weekend and holiday video visit slots that start at 8:00 a.m., 9:00 a.m., and 10:00 a.m., with each visit lasting 50 minutes (for example, 8:00–8:50 a.m., 9:00–9:50 a.m., and 10:00–10:50 a.m.). If you’re trying to book, these start times are a good baseline for when to look for availability.