Who to Contact When You Have Questions About Waupun Correctional Institution
Trying to schedule a visit, fix an account issue, or send money? The right contact depends on the problem. Here's who to reach out to for Waupun Correctional Institution (WCI), and when to use vendor support instead of calling the prison.
For facility-level questions, start with Waupun Correctional Institution directly. The mailing address is PO Box 351, Waupun, Wisconsin 53963-0351, and the main phone number is (920) 324-5571. This is your best bet for questions about WCI policies, general information, or anything that needs staff attention.
Need to request or schedule an in-person visit at WCI? That's handled through ICSolutions, not WCI staff. Calling the facility won't help with booking or changing a visit time. Go through the ICSolutions website instead.
Trouble with your account? If you can't register or access your ICSolutions account, reach out to ICSolutions customer support through their support contact page.
For money and deposit questions, you'll usually deal with Access Corrections (Secure Deposits) rather than the prison itself. If you're sending funds by mail for a Wisconsin DOC resident, mail the deposit to: Secure Deposits – Wisconsin DOC, P.O. Box 12486, St. Louis, MO 63132. Using the correct deposit address matters. Funds sent elsewhere can be delayed or rejected.
Facility Vs Vendor
- ✓ Use ICSolutions to request and schedule in-person visits at WCI.
- ✓ Use ICSolutions customer support for account registration problems or other technical issues with ICSolutions.
- ✓ Call Waupun Correctional Institution at (920) 324-5571, or write to PO Box 351, Waupun, Wisconsin 53963-0351 for facility questions that require WCI staff (for example, policy questions, security-related concerns, or visit problems that are not about the online scheduling system).
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