Mail, photos, messaging, and phone/call options for staying in touch.
Waupun Correctional Institution (WCI) currently lists two video visits per month for a person in DOC care. Each visit runs 50 minutes and is shown as free at this time. WCI also publishes weekend and holiday video-visit schedules with multiple 50-minute sessions available. You schedule video visits through ICSolutions, and your account details must exactly match the information on your approved Wisconsin DOC visitor application. One thing to be aware of: a separate Wisconsin DOC enhanced video visitation policy states each person in DOC care may receive one free video visit per week, with additional paid 25-minute visits available for $2.50 each. This differs from WCI's local statement. For tablet messages and photo uploads at WCI, use Getting Out (GTL) at www.gettingout.com.
Search for a loved one and send messages and photos in minutes.
Staying in touch with someone at Waupun Correctional Institution (WCI) usually means a mix of mail, scheduled visits, and tablet messaging. Here are the contact details and the exact steps that tend to trip people up.
Sending letters or funds to someone at Waupun Correctional Institution (WCI)? The process depends on whether it's personal mail, legal mail, or a money deposit. Here's how to address mail correctly, what goes through TextBehind, and how to send money through Access Corrections (plus commissary spending limits).
Writing to someone at Waupun Correctional Institution? Personal mail goes through TextBehind, not directly to the facility. Money deposits go through Access Corrections. Here's exactly how to address your envelopeâand what to avoid so nothing gets sent back.
Waupun was one of the first Wisconsin DOC sites to switch to ICS tablets, which changed how messaging works. If your loved one at WCI has an ICS tablet, you'll need Getting Out for messages and photosâbut keep your CorrLinks account open during the broader transition.
Trying to mail a letter to someone at Waupun Correctional Institution? You might be surprised to see a Phoenix, Maryland address instead of Waupun. Here's why: Wisconsin DOC routes most non-legal personal mail through TextBehind first.
Trying to schedule a visit, fix an account issue, or send money? The right contact depends on the problem. Here's who to reach out to for Waupun Correctional Institution (WCI), and when to use vendor support instead of calling the prison.
Trying to write someone at Waupun and confused about why the address is in Maryland? You're not alone. Wisconsin DOC routes non-legal mail through a photocopying service, so your loved one receives a scanned copyânot the original.
WCIâs facility guidance states two free 50-minute video visits per month are allowed for a person in DOC care. Separately, a Wisconsin DOC policy says one free video visit per week is allowed, with additional paid 25-minute visits for $2.50.
Book video visits through ICSolutions. Your ICSolutions account information must exactly match your approved Wisconsin DOC visitor application. From there, pick an available time slot and schedule your visit (or purchase paid sessions if needed).
If the person has an ICS tablet, create a Getting Out (GTL) account at www.gettingout.com to send messages or photos. Keep in mind that all communications sent through vendor systems are monitored and screened.
Aim to arrive no more than 15 minutes before visiting hours start. Showing up earlier won't get you in fasterâyou'll just end up waiting.
A little prep goes a long way at Waupun Correctional Institution. Use this checklist to show up ready, clear security without issues, and avoid having your visit cut short.
YesâWaupun Correctional Institution (WCI) may allow a child to sit on their parent's lap during a visit, but only if the child is within the age limit and staff approve it for safety reasons.
