How to send messages, photos, and packages
Waupun Correctional Institution currently offers two free video visits per person each month, with each session lasting 50 minutes. The facility publishes multiple weekend and holiday time slots you can use when scheduling. Video visits are booked through ICSolutions—your account details must exactly match your approved Wisconsin DOC visitor application, or you may not be able to schedule. Statewide DOC guidance describes one free video visit per week plus optional paid visits ($2.50 for 25 minutes), so check both facility and DOC policy if you see differences. For messages or photo transfers to an ICS tablet, you'll need a Getting Out (GTL) account.
Search for a loved one and send messages and photos in minutes.
Writing to someone at Waupun Correctional Institution? Personal mail goes through TextBehind, not directly to the facility. Money deposits go through Access Corrections. Here's exactly how to address your envelope—and what to avoid so nothing gets sent back.
Trying to mail a letter to someone at Waupun Correctional Institution? You might be surprised to see a Phoenix, Maryland address instead of Waupun. Here's why: Wisconsin DOC routes most non-legal personal mail through TextBehind first.
Trying to write someone at Waupun and confused about why the address is in Maryland? You're not alone. Wisconsin DOC routes non-legal mail through a photocopying service, so your loved one receives a scanned copy—not the original.
Waupun’s facility guidance states each person is allowed two free 50-minute video visits per month. Wisconsin DOC’s enhanced video-visitation policy also describes one free video visit per week and optional paid visits, so check both sources if the details don’t match.
Book video visits through ICSolutions, using the facility's published weekend and holiday slots when available. Your ICSolutions account information must exactly match your approved WI DOC visitor application, or scheduling may be blocked.
To message or send photos to someone with an ICS tablet at Waupun, create a Getting Out (GTL) account at www.gettingout.com. Because Wisconsin DOC is rolling out statewide platforms, confirm the current vendor before you register or pay for credits.
Send non-legal personal mail to TextBehind at P.O. Box 189, Phoenix MD 21131. Put the person in custody’s full legal name and DOC number on the address.
Send legal or other privileged correspondence directly to the facility address as defined in the Mail-Scanning FAQ. TextBehind won’t open or process identifiable legal mail; it will be forwarded to the institution for handling under legal-mail procedures.
No. Gift cards, cash, and personal checks aren’t accepted and will be returned to the sender. To add funds, use Access Corrections.
Aim to arrive no more than 15 minutes before visiting hours start. Showing up earlier won't get you in faster—you'll just end up waiting.
A little prep goes a long way at Waupun Correctional Institution. Use this checklist to show up ready, clear security without issues, and avoid having your visit cut short.
Yes—Waupun Correctional Institution (WCI) may allow a child to sit on their parent's lap during a visit, but only if the child is within the age limit and staff approve it for safety reasons.
