How to Set Up Phone Calls from Weld County Jail (AdvancePay Guide)
Want to receive phone calls from someone at Weld County Jail? You'll need to set up and fund an AdvancePay account through ConnectNetwork. Here's how to do it—and what to try if something goes wrong.
You need an AdvancePay account with ConnectNetwork to receive calls from Weld County Jail. Without one - or if your balance runs out - calls won't connect to your phone.
- Start with ConnectNetwork AdvancePay - Use the AdvancePay option through ConnectNetwork (often routed through the GettingOut service) and begin the account setup.
- Create your account - Enter the required information to open an AdvancePay account so you can accept calls.
- Add money to the account - Fund the AdvancePay account so calls can be billed and completed.
- Test by answering the next call - Once funded, your loved one can place a call and you’ll be able to accept it when it comes through.
- ✓ Save your deposit receipt or confirmation number each time you add funds
- ✓ Write down the email/username you used for the account so you can recover it later if needed
- ✓ Keep a note of the date and amount of each deposit (it helps if you need support)
- ✓ Screenshot or save payment confirmations until you’re sure calls are working normally
Need help with your account or a deposit? GettingOut lists Customer Care at 1-866-516-0115 for deposit and AdvancePay account support.
ConnectNetwork (Telmate/ViaPath) disclosed an August 2020 data breach that exposed personal information for thousands of users. The compromised data included names and contact details, IDs like driver's licenses and passports, Social Security numbers, and payment card and bank account information.
Protect yourself: Monitor your bank and credit accounts closely. If you have questions about the breach or your account, contact the vendor's support line.
Not receiving calls? First, double-check that you created and funded a ConnectNetwork AdvancePay account - that's what Weld County Jail uses. For deposit issues or account help, call GettingOut Customer Care at 1-866-516-0115. Have your account details and any deposit confirmation handy before you call.
- ✓ Your AdvancePay/ConnectNetwork account login (email/username)
- ✓ Any account number or identifying details shown in your profile
- ✓ Deposit confirmation number or receipt
- ✓ Date/time and amount of the deposit
- ✓ Last 4 digits of the card used (or the payment method details)
- ✓ The best callback number and email for follow-up
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