Setting Up Phone Calls from Weld County Jail: AdvancePay and ConnectNetwork Explained
Getting calls or video visits with someone at Weld County Jail? It all runs through ConnectNetwork, but you'll need the right account type. Here's how it works and what to do first.
Phone calls and video visits at Weld County Jail both go through ConnectNetwork, but they require separate accounts. For phone calls, you'll create and fund an AdvancePay account. For video visits, you'll register and fund a separate Video Visit account through the same provider. Once you know what you need - calls, video, or both - setup is pretty straightforward.
- Create your ConnectNetwork account - Use the provider’s sign-up process and make sure your details match what you’ll use for billing and verification.
- Choose AdvancePay for phone calls - AdvancePay is the account type used to receive phone calls from Weld County Jail.
- Add money to your AdvancePay balance - Fund the account so it’s ready when your loved one tries to call.
- Confirm the balance is active before expecting calls - If the account isn’t funded yet, calls may not come through the way you expect.
Note: Creating an AdvancePay account isn't enough on its own. You'll need to add funds before you can actually receive calls.
Video visitation uses a different setup than phone calls. You'll need to register and fund a Video Visit account with ConnectNetwork - even if you already have an AdvancePay account for calls. Plan on a separate registration step so your visit account is ready to go.
Heads up: Video visits have their own scheduling and session rules. Check the provider's Video Visit details before you plan a visit so you know how booking and timing work.
See a message about being "Telmate Verified"? That means Weld County Jail requires an identity check before you can receive calls. This is standard for some facilities. The good news: you can complete verification before or after creating your account. If you've already started signup or tried adding funds, you're fine - just follow the verification prompts when they appear.
Why this happens: Verification helps prevent inmates from connecting with inappropriate contacts. Follow the provider's instructions carefully to get your account cleared for calls.
Practical Tips Missing Details
- ✓ Fund AdvancePay before you expect the first call, so you’re not scrambling when your loved one tries to reach you.
- ✓ Save your login details somewhere safe - you may need them again when you add funds or troubleshoot.
- ✓ If you want video visits, register for the Video Visit account early (it’s separate from AdvancePay).
- ✓ Use the provider’s current instructions for video visit scheduling and session rules so you know what to expect on visit day.
A few things not covered here: exact call rates, video visit pricing, refund windows, and step-by-step provider walkthroughs. These details change and are posted within ConnectNetwork or the facility's official info. If something seems off - an unexpected fee or a verification step that won't complete - check the current help prompts for your specific service (AdvancePay vs. Video Visit) and confirm you selected Weld County Jail.
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