How to send messages, photos, and packages
West Central Detention handles communication through JPay. Video visits are scheduled through the vendor's platform at $3.95 for a 30‑minute session. For electronic messaging, each e‑mail requires a $0.35 stamp. Before using video or e‑mail services, you'll need to create and verify an account with JPay and fund it if the service requires payment. Calls and messages are typically monitored, and the person inside may need to approve you or add you to their contact list. Availability and scheduling windows can change—check the vendor's page for current options.
Search for a loved one and send messages and photos in minutes.
Yes, you can send food packages to someone at West Central through Union Supply. The Georgia Department of Corrections approves Union Supply for all Integrated Treatment Facilities (ITFs), which includes West Central. Just make sure your order stays within the program's limits and deadlines.
A 30‑minute video visit via the facility’s JPay/service costs $3.95.
E‑mail requires an electronic stamp that costs $0.35 per message.
Create and verify an account with the facility’s approved communications vendor, then fund it if payment is required and schedule through the vendor’s platform. The person inside may need to add you to their approved contact list, and availability can vary—check the vendor for current hours and openings.
Order through Union Supply, the vendor authorized to receive GDC food package orders for West Central. You can mail an order to Union Supply’s Dallas address or place your order by phone or fax using the vendor numbers.
Yes. All Union Supply orders include a $2.95 shipping and handling charge, and that fee is non-refundable.
Yes. GDC limits apply: State Prisons and ITFs are limited to $100 or 15 lbs per offender, and Probation Detention Centers are limited to $50 or 7 lbs per offender. Multiple orders may be consolidated into one package, and orders received after the vendor deadline won’t be accepted.
Need to change a visit you've already scheduled at West Central? Here's what to know: visits are appointment-only and run on Saturdays, Sundays, and state holidays during two time slots—9:00 AM–11:00 AM and 1:00 PM–3:00 PM. Anyone visiting must be approved first, which means filling out the Department's Visitation Request Form and submitting it to the facility. Once you have a scheduled appointment, you'll manage changes like adding a guest or canceling through the Department's online visitation tools. No need to start from scratch with a new request.
West Central Detention doesn't allow walk-in visits. Visiting happens only on Saturdays, Sundays, and State Holidays—and every visit requires advance scheduling. Here's where people get tripped up: weekend requests must be submitted by 5:00 PM on Wednesday of that week, while state-holiday requests are due by 5:00 PM three days before the holiday. Miss the cutoff? You'll likely have to wait for the next available visiting day.
Want to get money to someone at West Central? You've got two main options: mail a money order voucher (slower but free to create) or send funds online through JPay (faster but with transaction fees). Here's how each works and what you'll actually pay.
