How to send messages, photos, and packages
Start with the West County Detention Facility's public listing for the facility address and main phone number. For records requests, the Records & ID Unit is open Monday through Friday from 8 AM to 5 PM, with a contact address, phone, fax, and email available for records matters. Many California facilities offer phone calls, video visits, or electronic messaging as the state moves to a statewide communications provider. To use video or messaging, you typically create an account on the department's communications platform and add prepaid funds through its payment feature. The Office of the Sheriff may use video-recording devices in visiting areas (except for confidential attorney consultations). ADA requests or complaints should be filed in writing with your contact information and a description of the issue.
Search for a loved one and send messages and photos in minutes.
Supporting someone at West County Detention Facility comes down to two things: getting money into their account and knowing what the jail will accept by mail. Here's what works and how to confirm the details.
Use the West County Detention Facility’s public listing for the main phone and address for general contact. For video visits or electronic messaging, you’ll typically need to create an account on the department’s communications platform and add prepaid funds through the platform’s payment feature. During provider transitions, use whichever platform the facility currently supports.
The Office of the Sheriff may use video-recording devices in visiting areas, except where confidential attorney consultations occur.
The Records & ID Unit handles records inquiries and is open Monday through Friday from 8 AM to 5 PM. They provide a contact address, phone, fax, and email for records matters. Check the facility's public listing for those contact details.
Trying to reach someone at West County Detention Facility? Start with the main line and plan ahead for any in-person visit. Scheduling and timing trip up most families.
Scheduling a visit at West County Detention Facility comes down to coordination and timing. Here's how it works, so you don't waste a trip.
Getting money onto someone's account should be simple—but small paperwork mistakes can slow things down. Here's what West County Jail accepts and how to send funds without delays.
