How to send money to someone at West Texas Detention Center (call-first guide)

Money procedures aren't universal across ICE detention facilities. Each center sets its own rules for how funds can be sent and what information they need to credit the right account. That's why your most reliable first step is calling West Texas Detention Center directly. Ask for their current instructions before sending anything.

Call the facility's main lines: (915) 369-2269, (915) 369-2270, (915) 369-2271, or (915) 369-2272. If one is busy, try the next. Getting through is worth the effort - sending money the wrong way means delays you don't need.

1. Call during the best window - Try between 8:00 AM and 5:00 PM.
2. Have identifying details in front of you - The staff will typically ask for detainee information to pull up the correct record.
3. Ask for the current “send money” instructions - Have them tell you exactly how they want funds sent and what details must be included so the money is credited correctly.

Questions to Ask

• ✓ What is the approved way to send money for someone at this facility (and what methods are not accepted)?
• ✓ What exact detainee identifiers do you require to apply the money to the correct account?
• ✓ Are there any fees, limits, or special rules I should know before I send funds?
• ✓ How long does it usually take for the money to show up for the detainee after it’s sent?
• ✓ If a transfer is rejected or delayed, who should I contact and what information will you need from me?

Before you call, gather the detainee's first and last name (including any hyphenated names) and any aliases they might use. Have their date of birth and country of birth ready too. If you have their Alien Registration Number (A-Number), keep that handy. Staff may also ask for your name and phone number when verifying information.

If you can’t get a clear answer about money instructions after trying the facility, you can also call the ICE ERO Information Line at (888) 351-4024 for general detainee-related questions.

Sometimes it takes more than one call to reach the right person. Try again during the 8:00 AM to 5:00 PM window, and have identifying details ready so staff can locate the correct record. The goal stays the same: get direct instructions from the detention center before sending money. That way your transfer won't get stuck.