Who to call about someone at West Texas Detention Center (numbers & what to have ready)

West Texas Detention Facility has four main phone lines: (915) 369-2269, (915) 369-2270, (915) 369-2271, and (915) 369-2272. The mailing address for the El Paso Field Office connected to this facility is 401 S. Vaquero Avenue, Sierra Blanca, TX 79851.

Call the facility's main lines between 8:00 AM and 5:00 PM for detainee information. Outside those hours, you'll likely hit delays or get sent to voicemail.

What to Have Ready

• ✓ Detainee’s first name
• ✓ Detainee’s last name (including hyphenated last names)
• ✓ Any aliases the detainee might use
• ✓ Date of birth
• ✓ Country of birth

• ✓ Alien Registration Number (A-Number)
• ✓ Detainee’s full name (as you want it matched in the system)
• ✓ Your name
• ✓ Your telephone number

Can't get through to the facility? The ICE ERO Information Line at (888) 351-4024 handles general detainee questions and can be a useful backup.

1. Call during the public hours - For detainee information, call between 8:00 AM and 5:00 PM.
2. Use the facility main line(s) - Call (915) 369-2269 (or (915) 369-2270, (915) 369-2271, (915) 369-2272 if needed).
3. Identify the detainee clearly - Give the detainee’s first and last name (including any hyphenation), any aliases, date of birth, and country of birth.
4. Share the A-Number if you have it - If you’re trying to get in touch with a detainee/defendant, provide the Alien Registration Number (A-Number).
5. Give your callback details - Provide your name and telephone number so staff know who is calling and how to reach you.