West Valley Detention Center visiting hours: how to resolve the conflicting schedules and schedule a visit
West Valley Detention Center lists two different visiting schedules in its official materials — and they don't match. Here's what each source says and how to confirm the right day before you make the trip.
West Valley Detention Center has two official visiting schedules floating around. The facility's public page lists "Inmate Visiting Appointments" as Tuesday through Saturday, 8:00 am–5:30 pm, with a phone number of 909-708-8371. But the Inmate Rules pamphlet says visiting runs Wednesday through Sunday - and gives a different number for scheduling: (909) 887-0364.
Conflict to resolve: The public facility page lists visiting appointments Tuesday–Saturday (8:00 am–5:30 pm), while the Inmate Rules pamphlet says visiting is Wednesday–Sunday.
The public page's number (909-708-8371) is the facility's main line, so it's a reasonable place to start. But don't overlook the pamphlet's scheduling line (909-887-0364) - that's the number tied to the "call to schedule" instruction, and it may be the one that actually handles appointments.
Getting the wrong day can cost you a visit. You might take time off work, arrange childcare, and drive across town - only to be turned away at the door. That's frustrating for you, and even harder when your loved one is expecting to see you.
Plan for “one shot” logistics: If visits require an advance appointment, a wrong-day trip isn’t just inconvenient - it can mean you can’t reschedule until a later date.
- Call the number on the facility page (909-708-8371) - ask to be transferred to the visiting/appointment line, then confirm the visiting day(s) for your loved one’s housing unit and whether the Tuesday–Saturday (8:00 am–5:30 pm) appointment hours apply.
- Call the scheduling number in the Inmate Rules pamphlet ((909) 887-0364) - ask the same questions and confirm whether their schedule follows the pamphlet’s Wednesday–Sunday visiting days.
- Ask both contacts to confirm the appointment rule - specifically, whether you must schedule at least 24 hours in advance, and whether there are any exceptions you should know about before you travel.
- ✓ What are the visiting day(s) for my loved one’s housing unit?
- ✓ Do I need an appointment to visit?
- ✓ If yes, how far in advance do I have to schedule (is it at least 24 hours)?
- ✓ Which phone number should I use for scheduling going forward?
- ✓ If the schedules don’t match, which policy or document are you following?
- ✓ Can anyone confirm the appointment details in writing (or provide a confirmation reference) after it’s booked?
Don’t skip this question: The Inmate Rules pamphlet says visitors must call (909) 887-0364 at least 24 hours in advance to schedule a visit. Confirm that requirement before you make plans.
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- ✓ Incarcerated person’s full name
- ✓ Booking number / ID number (if you have it)
- ✓ Your full name and relationship to the incarcerated person
- ✓ The day(s) you’re trying to visit (based on what you were told)
- ✓ A couple of preferred time windows, plus backup options
- ✓ Your callback phone number
- ✓ A reminder to book at least 24 hours ahead (per the Inmate Rules pamphlet)
When you call the appointment line, keep it simple: "Hi, I'm calling to schedule a visit. The inmate is [full name], booking number [number if known]. What times are available for the next visiting day for their housing unit?" Before you hang up, repeat the details back. Confirm whether visits must be scheduled at least 24 hours in advance.
- Write down what you’re told - note the date/time of the call, the number you dialed, and the staff member’s name (or badge/ID) if they provide it.
- Save proof of the conflicting info - take a screenshot or photo of the online schedule you’re looking at so you can reference it later.
- Ask what they’re following - request the specific policy, rule, or document that sets the visiting days and appointment process.
- Request the appointment clerk or a supervisor - if one line says Tuesday–Saturday and the other says Wednesday–Sunday, ask to speak with the person who controls scheduling.
- Try to get a confirmation - ask whether they can provide any written confirmation or a reference you can bring with you (even if it’s just the appointment details you repeat back).
Tip: Save your notes and any confirmation details on your phone - and write them down as a backup. If there's a question at check-in, having the date, time, and name of who you spoke with can help.
West Valley Detention Center is located at 9500 Etiwanda Ave, Rancho Cucamonga, CA 91739. The public facility page lists “Inmate Visiting Appointments” as Tuesday through Saturday, 8:00 am–5:30 pm, and the facility phone number as 909-708-8371.
The facility’s Inmate Rules pamphlet states visiting is Wednesday through Sunday. It also instructs visitors to call (909) 887-0364 at least 24 hours in advance to schedule a visit.
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- ✓ Call and schedule at least 24 hours ahead (per the Inmate Rules pamphlet)
- ✓ Save the appointment date/time and the name of the person you spoke with
- ✓ If you were given a reference or confirmation details, keep them handy
- ✓ Arrive early with a valid photo ID and any required documents
If you’re still getting mixed answers: Don’t start a long drive until you’ve spoken to someone on the appointment line and have a specific visit time.
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