How to send messages, photos, and packages
Western Correctional Institution uses TRULINCS for e‑messaging. You can't exchange messages until both you and the incarcerated person are approved. Messages are text‑only—no attachments—and capped at 13,000 characters. To request TRULINCS access, use the Trust Fund TRULINCS Contact Request Form (BP‑A1054). For phone calls and video visits, you'll typically need to create an account with the facility's third‑party vendors and fund a prepaid or PIN‑debit option. Calls and most video visits are monitored and recorded, so review the vendor pages and facility guidance before trying to schedule or connect.
Search for a loved one and send messages and photos in minutes.
TRULINCS is the Bureau of Prisons' secure messaging system, and it comes with rules that catch families off guard. Here's what to expect at Western Correctional Institution (WCI) — limits, approvals, and monitoring explained.
Sending mail to someone incarcerated can feel like guesswork. Here's what actually matters at Western Correctional Institution—especially for packages, books and magazines, and legal mail.
You must be approved as a TRULINCS contact before you can message someone at Western Correctional Institution. The facility’s Trust Fund guidance lists the TRULINCS Contact Request Form (BP‑A1054) to request access.
TRULINCS messages at Western CI are text‑only and don’t allow attachments. Each message is limited to 13,000 characters.
Yes—calls and most video visits are monitored and recorded. Visitors typically set up accounts with vendor platforms, and people in custody place outgoing calls using collect or prepaid/debit options.
Not without prior written approval. Only release clothing and authorized medical devices from home may be accepted; other items must follow the facility’s authorization procedures.
Hardcover publications and newspapers must come directly from the publisher, a book club, or a bookstore. At medium, high, and administrative institutions, softcover publications generally must come from those same sources unless a Unit Manager documents an exception.
Yes. Incoming correspondence is opened and inspected for contraband and content; properly marked special mail may be opened only in the inmate’s presence and is still inspected for contraband.
Getting approved to visit starts before you ever show up at the door. You must be on the inmate's approved visiting list and cleared through the Bureau of Prisons (BOP)—and that approval depends on a completed visitor form.
The details you enter in MoneyGram matter. One wrong digit or code can delay the deposit—or send it somewhere else entirely. Use the exact format below.
Assume every call is monitored and recorded—unless it's an approved attorney call under specific circumstances. Here's how monitoring works, how long recordings stick around, and what to avoid saying so you don't accidentally create problems for your loved one.
