Send Photos & Mail at Western Correctional Inst., Cumberland, MD

How to send messages, photos, and packages

Overview

Western Correctional Institution uses TRULINCS for e‑messaging. You can't exchange messages until both you and the incarcerated person are approved. Messages are text‑only—no attachments—and capped at 13,000 characters. To request TRULINCS access, use the Trust Fund TRULINCS Contact Request Form (BP‑A1054). For phone calls and video visits, you'll typically need to create an account with the facility's third‑party vendors and fund a prepaid or PIN‑debit option. Calls and most video visits are monitored and recorded, so review the vendor pages and facility guidance before trying to schedule or connect.

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Quick Facts

  • TRULINCS e-messaging at Western CI requires approval for both the inmate and the contact.
  • TRULINCS messages are text-only and do not permit attachments.
  • Individual TRULINCS messages are limited to 13,000 characters.
  • The Trust Fund manual lists the TRULINCS Contact Request Form as BP‑A1054.
  • All incoming correspondence is opened and inspected for contraband and content.

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Common Questions

How do I get approved to send TRULINCS messages to someone at Western Correctional Institution?

You must be approved as a TRULINCS contact before you can message someone at Western Correctional Institution. The facility’s Trust Fund guidance lists the TRULINCS Contact Request Form (BP‑A1054) to request access.

What are the message limits and attachment rules for TRULINCS at Western CI?

TRULINCS messages at Western CI are text‑only and don’t allow attachments. Each message is limited to 13,000 characters.

Are phone calls and video visits monitored or recorded at Western Correctional Institution?

Yes—calls and most video visits are monitored and recorded. Visitors typically set up accounts with vendor platforms, and people in custody place outgoing calls using collect or prepaid/debit options.

Can I send a package to someone at Western Correctional Institution?

Not without prior written approval. Only release clothing and authorized medical devices from home may be accepted; other items must follow the facility’s authorization procedures.

Where must books and magazines sent to inmates at Western Correctional Institution come from?

Hardcover publications and newspapers must come directly from the publisher, a book club, or a bookstore. At medium, high, and administrative institutions, softcover publications generally must come from those same sources unless a Unit Manager documents an exception.

Will staff at Western Correctional Institution open my letter to an inmate?

Yes. Incoming correspondence is opened and inspected for contraband and content; properly marked special mail may be opened only in the inmate’s presence and is still inspected for contraband.

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