How to Contact an Inmate at Western Virginia Regional Jail (WV)
There are three main ways to stay in touch with someone at Western Virginia Regional Jail: phone calls, remote video visits, and postal mail. Below you'll find the details for each, plus a quick "what to verify" section at the end in case policies or vendors have changed.
Inmates in general housing typically have phone access between 8:30 a.m. and 11 p.m. All calls from the jail are collect calls, so the person receiving the call accepts the charges. There's no limit on how many calls an inmate can make, as long as everyone gets reasonable, equal access to the phones.
Western Virginia Regional Jail also offers remote (home) video visitation through the GettingOut platform. Each visit lasts up to 30 minutes at $0.25 per minute. You'll need to create a GettingOut account before you can accept a remote visit.
For regular (non-legal) mail, Western Virginia Regional Jail routes everything through an off-site P.O. Box. Address the envelope with the facility name, the inmate's full name, and their ID number, followed by: P.O. Box 247, Phoenix, MD 21131. If the inmate's name or ID number is missing, the jail will return the mail to sender.
Steps to Follow
- ✓ Expect calls to be collect calls, so the receiving person needs to be able to accept the charges.
- ✓ Plan for calls during general housing phone access hours, usually 8:30 a.m. to 11 p.m.
- Set up your phone account through ConnectNetwork: Western Virginia Regional Jail lists ConnectNetwork (through VIAPATH) as the place to create an account.
- Call ConnectNetwork if you need help with setup: You can contact ConnectNetwork directly at 877-650-4249.
- Use VIAPATH customer service for billing or call-receiving issues: VIAPATH (formerly GTL) handles billing and service problems. Their customer service email is support@gtl.net and their phone number is 866-516-0115.
- Contact the on-site VIAPATH representative for service questions: The jail lists an on-site VIAPATH representative available Monday through Friday at 540-378-3745.
- ✓ Create and verify your account on the GettingOut platform before the visit.
- ✓ Schedule a remote (home) video visit through GettingOut.
- ✓ Plan for a visit length of up to 30 minutes.
- ✓ Budget for the posted rate of $0.25 per minute.
- Write the inmate’s name and ID number clearly: If either one is missing, the jail says the mail will be returned to sender.
- Use the jail’s required mailing format: Western VA Regional Jail, Inmate Name, Inmate ID Number.
- Mail it to the correct P.O. Box address: P.O. Box 247, Phoenix, MD 21131.
Verify phone access hours: The jail lists general housing phone access as 8:30 a.m. to 11 p.m., but day-to-day availability can shift depending on housing assignments and facility operations.
Verify phone billing and support details: Make sure VIAPATH and ConnectNetwork are still the current providers, and double-check support phone numbers and email addresses before spending time setting up an account or troubleshooting.
Verify video visitation details: Remote video visits are listed through GettingOut at $0.25 per minute for up to 30 minutes. Rates and rules can change, so confirm the details before scheduling.
Verify mail rules and addresses: Confirm the current P.O. Box address and ask about content restrictions. Legal mail and packages may follow a different process.
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