The Real Cost of Staying Connected at Western Virginia Regional Jail
Staying connected with someone at Western Virginia Regional Jail means choosing between video visits, messages, photos, and phone calls. Each option has its own pricing and setup. Here's what you'll actually pay, so you can budget ahead and skip the surprise charges.
Remote video visits at Western Virginia Regional Jail run through the GettingOut mobile app at $0.25 per minute. Visits max out at 30 minutes, which means a full session costs $7.50. That adds up fast if you're visiting regularly.
- ✓ Set up a GettingOut.com account (there’s no cost to create the account)
- ✓ Add the incarcerated person as a contact in GettingOut before you try to accept a visit request
Messages and photos go through GettingOut. Each email costs $0.25, and each photo costs $0.25. Sounds cheap, but it adds up - a few messages and a couple of photos can easily hit a few dollars.
Heads up on credits: Credits you buy for GettingOut aren’t refundable, and rejected emails or photos don’t get refunded either. If your loved one needs credits for messaging, family and friends can also place funds into the inmate’s account through ConnectNetwork.com.
All emails and photos sent through GettingOut are monitored by jail staff. Keep your messages simple and follow the guidelines - rejected items don't come with a refund.
Inmates in general housing can make phone calls between 8:30 a.m. and 11 p.m. These are collect calls, so the person receiving the call pays the charges.
There's no strict cap on how many calls an inmate can make - the policy just requires reasonably equal phone access for everyone. In practice, call frequency depends on demand in the housing unit.
If you’re having trouble receiving calls, need help with billing, or want to set up your account, VIAPATH (formerly GTL) handles customer service for inmate telephone service issues. You can reach them at support@gtl.net or 866-516-0115. Account creation for ConnectNetwork is done at https://web.connectnetwork.com.
You can also contact the on-site VIAPATH representative Monday through Friday at 540-378-3745 for telephone service issues.
- Pick the visit length - Home video visits are up to 30 minutes.
- Multiply by the per-minute rate - The rate is $0.25 per minute.
- Total it up - 30 minutes × $0.25/min = $7.50 for one max-length video visit.
Quick reminder: Messaging costs are charged per item (each GettingOut email is $0.25), so check the pricing inside your account before you purchase credits.
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