Setting Up Your First Home Video Visit with an Inmate at Western Virginia Regional Jail (GettingOut)
At Western Virginia Regional Jail, regular visits with family and friends happen by remote video, not in person. Once your GettingOut account is set up, the biggest thing to know is this: you need to be logged in at the exact moment the inmate starts the visit.
All non-professional visitation at Western Virginia Regional Jail is done remotely through a video system. Your loved one stays in their housing unit, and you connect from home through video rather than sitting across from each other. The only exceptions are professional visits or visits with special approval.
Quick expectations: Home video visits are capped at 30 minutes, and they cost $0.25 per minute.
- Create your GettingOut account - Use GettingOut.com to register your account so you can use home video visitation.
- Find the inmate and add them as a contact - You must establish the inmate you want to visit with as a contact in your account.
- Wait to accept a visit request - Once your account is set up and the inmate is added as a contact, you can accept a home video visit request from that inmate.
If you run into technical issues or have questions about charges on the GettingOut platform, use the Contact Us option at GettingOut.com. That is the channel the jail points people to for platform help.
Home video visits at WVRJ cost $0.25 per minute, with a 30-minute maximum. The math is straightforward: the longer you stay connected, the more you pay. A full 30-minute visit comes out to $7.50.
- ✓ Monday through Sunday: 8:00 a.m. to 11:00 a.m.
- ✓ Monday through Sunday: 2:00 p.m. to 5:00 p.m.
- ✓ Monday through Sunday: 7:00 p.m. to 10:00 p.m.
On the day of your visit, timing is everything. You need to be logged into the GettingOut Visits app at the moment the inmate initiates the call. If you're not logged in when they start it, you can miss the connection entirely, even if it's during the correct visiting hours.
Note: Log in a few minutes early and stay ready. If you're late, you only get whatever time is left in your scheduled window.
Troubleshoot Contact
- ✓ Sign into the GettingOut Visits app before your visit window starts so you are not scrambling at the last minute.
- ✓ Stay logged in so you are ready when the inmate initiates the visit (the visit connects only if you are logged in at that moment).
- ✓ If you expect you may need help, know where to find Contact Us on GettingOut.com for technical or billing questions.
For technical help or billing questions related to GettingOut, head to the Contact Us page at GettingOut.com. Whether it's an app issue, an account problem, or a question about charges, that's the place to start.
Find an Inmate at Western Virginia Regional Jail, VA
Search for a loved one and send messages and photos in minutes.
