Penmate Inmate Support Guides
phone-call-rules-wtrj

Phone Call Rules at Western Tidewater Jail: Hours, Time Limits, and Monitoring

Waiting for a call from jail is stressful enough without guessing the rules. Here's how phone calls work at Western Tidewater Jail—when they happen, how long they last, and what you should know about privacy.

• 1 min read • wtrj.org
Phone Call Rules at Western Tidewater Jail: Hours, Time Limits, and Monitoring

Phones at Western Tidewater Jail aren't available around the clock. Calls can only be made between 10:00 a.m. and 10:45 p.m. daily.

Each call is capped at 15 minutes. This keeps access fair for everyone in the housing area. Expect the line to cut off when time runs out - even mid-sentence.

Heads up: The phone system only handles outgoing debit and collect calls. You can't call an inmate directly.

Assume zero privacy on these calls. All telephone calls are monitored and subject to recording. Don't discuss anything you wouldn't want overheard or saved - especially sensitive personal details.

Legal calls are allowed, but they still go through the facility's phone system. Calls to attorneys or other legal representatives must be placed collect using the inmate telephone system.

Phone Call Rules at Western Tidewater Jail: Hours, Time Limits, and Monitoring

Accounts and Support

  • ✓ Kiosk problems: 1-800-306-2957
  • ✓ Inmate phone system problems: 1-877-856-3184

Find an Inmate at Western Tidewater Jail

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Western Tidewater Jail

wtrj-commissary-ordering-refunds

Commissary Ordering at Western Tidewater: When to Order, Weekly Limits, and Refunds If Your Loved One Leaves

Commissary timing and limits can be confusing - especially when someone's case status changes fast. Here's how ordering works at Western Tidewater, including weekly caps, delivery schedules, and what happens if your loved one is released before an order arrives.

wtrj-commissary-week-ordering

Commissary Week at Western Tidewater Jail: When to Order, Spending Limits, and Delivery

Commissary orders at Western Tidewater Jail can be placed any day except Monday. If you're timing an order around paydays or visits, keep that no-order day in mind so you don't miss the week's window.

released-inmate-funds-and-transfers-wtrj

Getting Your Money Back After Release or Transfer from Western Tidewater

When your loved one is released or transferred to another facility, one question comes up fast: what happens to the money in their inmate account? Here's how Western Tidewater handles payouts and transfers - and how to avoid delays.