How to Put Money on an Inmate's Account at Western Tidewater Jail

Western Tidewater Jail accepts deposits through ViaPath/ConnectNetwork online or via a lobby kiosk. The online option works best if you're not local - it's also where you manage other services tied to the inmate's account. The lobby kiosk handles deposits to an inmate's Canteen Fund if you're visiting in person. Commissary ordering works differently. It's a "shop and ship" process through Oasis on ConnectNetwork. You'll select the state, pick the facility (Western Tidewater Regional Jail), choose the inmate, then build and submit your order.

• ✓ ViaPath/ConnectNetwork online - deposit funds to an inmate’s account and manage related services through the ConnectNetwork site.
• ✓ Lobby kiosk - make deposits to an inmate’s Canteen Fund using the kiosk in the jail lobby.
• ✓ Oasis (through ConnectNetwork) - place commissary orders by selecting the state, Western Tidewater Regional Jail, and the inmate.

1. Open the ConnectNetwork page for Western Tidewater Jail - this is where the jail directs families to manage phone-related funding.
2. Select the “Phone” button - then choose the Phone option when prompted.
3. Follow the prompts to set up an AdvancePay calling account - once it’s set up, you can add funds so the inmate can make calls.

All phone calls at Western Tidewater Jail are monitored and recorded. Inmates can also lose phone privileges for disciplinary reasons - so if calls suddenly stop going through, it's not always a payment issue.

Having trouble with the lobby kiosk? If your transaction won't go through or the deposit won't complete, call kiosk support at 1-800-306-2957.

For issues with the inmate phone system itself - like problems connecting calls - call 1-877-856-3184.

Once you add money, there are two tracks to keep straight: online deposits go through ViaPath/ConnectNetwork, while in-person deposits use the lobby kiosk (which also handles Canteen Fund deposits). If you're supporting commissary purchases, verify the inmate's account balance. Ordering items directly? Double-check that you've selected the correct facility and inmate in the Oasis/ConnectNetwork ordering area.

1. Confirm what you funded - was it a lobby kiosk deposit (including Canteen Fund) or something tied to the phone system/AdvancePay?
2. Check your transaction details - keep any receipt or confirmation information handy so you can reference it if you need support.
3. Call the right support line - for kiosk problems, call 1-800-306-2957; for inmate phone system issues, call 1-877-856-3184.
4. Handle inactivity or refund requests through ConnectNetwork - if you need a refund (or you’re dealing with an inactive AdvancePay account), call 877-650-4249.

To place an Oasis commissary order, head to the Oasis option on ConnectNetwork. Select the state, choose Western Tidewater Regional Jail as the facility, then pick the inmate. From there, build your order and submit.