Penmate Inmate Support Guides
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Who to Call at Western Tidewater: Kiosk, Phone, Commissary, and iCare Contacts

Trying to fix a deposit, phone, commissary, or iCare problem for someone at Western Tidewater? Calling the right vendor is usually the fastest way to get it resolved.

• 2 min read • wtrj.org
Who to Call at Western Tidewater: Kiosk, Phone, Commissary, and iCare Contacts

If your problem is specifically about a kiosk deposit at Western Tidewater, contact Viapath. The support number for kiosk deposit issues is 1-800-306-2957.

Viapath offers two ways to fund an inmate's phone/canteen account: online or through a lobby kiosk. If you've tried one method and it didn't go through as expected, Viapath is still who you'll want to contact for troubleshooting.

Having trouble with the inmate phone system itself (not the lobby kiosk)? Call 1-877-856-3184. That's the dedicated support line for phone-system issues at Western Tidewater.

Want to make sure your loved one can afford calls? You'll need to fund their account first. Viapath handles deposits - either online or through the lobby kiosk - so deposit questions should go through Viapath support.

For commissary or canteen questions through Oasis, call 1-800-956-2747. When placing an order, you'll select your state, choose Western Tidewater Regional Jail, and then pick the inmate to complete the purchase.

For iCare issues specifically, contact Aramark at 1-888-439-5020. Use this number when your concern is about iCare - not commissary ordering through Oasis.

Who to Call at Western Tidewater: Kiosk, Phone, Commissary, and iCare Contacts

Quick Tips

  • ✓ The inmate’s name (so you can select the correct inmate when ordering)
  • ✓ The state and facility name (Western Tidewater Regional Jail) if you’re placing an Oasis order
  • ✓ The vendor and issue type you’re calling about (Viapath kiosk deposit vs. inmate phone system vs. Oasis commissary vs. iCare)
  • ✓ The correct support number you plan to call: Viapath kiosk deposits (1-800-306-2957), inmate phone system (1-877-856-3184), Oasis (1-800-956-2747), iCare/Aramark (1-888-439-5020)

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